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Business Book List
The books on ISM's Business Book List have been reviewed by a team of supply management professionals and academic reviewers, and have been found to be relevant to supply managers and their functions. You will note some of their comments in the listings below.
Similar books are reviewed regularly, and new books are added to the list periodically.
Several of the books on this list are available for purchase through ISM as noted. Others may be obtained by contacting the publisher or your local bookstore.
Published in 2006
(New)
- Offshoring Opportunities: Strategies and Tactics for Global Competitiveness
John Berry, John Wiley & Sons, Inc., Hoboken, NJ, 2006.
http://www.wiley.com
Offshoring Opportunities provides a background of the political and cultural implications of offshoring. It offers a framework for sourcing decisions as well as a guide for managing the resulting offshore relationship efficiently and effectively. ISM reviewer comment: "The author makes a distinction between offshoring and outsourcing which is very helpful."
(New)
- Supply Chain Management in the Retail Industry
Michael Hugos and Chris Thomas, John Wiley & Sons, Inc., Hoboken, NJ, 2006.
http://www.wiley.com
This book defines supply chains, focusing on the impact that they can have on the retail industry. It features step-by-step details of how supply chains are set up, the factors that can impact them and what that means to the customer. Specific chapters are included on the retail distribution channel, operations planning, sourcing, and delivery, technology and supply chain coordination, performance measurements and more.
(New)
- The Box: How the Shipping Container Made the World Smaller and the World Economy Bigger
Mark Levinson, Princeton University Press, Princeton, NJ, 2006.
http://www.pupress.princeton.edu
This book traces the history of the freight shipping container from its birth some 50 years ago to its coming of age. The book provides historical details of how use of these containers changed the heart of many of the world’s maritime cities.
(New)
- The Relationship-Driven Supply Chain: Creating a Culture of Collaboration throughout the Chain
Stuart Emmett and Barry Crocker, Gower Publishing Limited, Hampshire, United Kingdom, 2006.
http://www.gowerpub.com
This book explains how a relationship-based approach to supply chain management can bring a paradigm shift that unleashes hidden benefits. Using a mix of academic concepts and practical applications, the book provides a look at how to organize your business internally for effective supply chain relationships, as well as how to use relationship marketing, customer relationship management and supply chain partnerships to transform your external supply chain.
(New)
- The Supply Chain Management Handbook (7th Edition)
Joseph L. Cavinato, Anna E. Flynn and Ralph C. Kauffman, McGraw-Hill, New York, NY, 2006.
http://books.mcgraw-hill.com
The new Supply Management Handbook provides an A to Z encyclopedia of best practices and a synthesis of the leading roles and jobs within the profession. It offers ISM’s scan of the profession from buying to purchasing and supply; discussions from leading consulting firms on their observations of the strategic direction of the profession, and a study by the A.T. Kearney Center for Strategic Supply Leadership focusing on the profession’s future leadership.
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Published in 2005
- ERP in Distribution
F. Barry Lawrence, Daniel F. Jennings and Brian E. Reynolds, South-Western/Thomson Learning, Mason, OH, 2005.
http://www.swlearning.com/swhome.html
This textbook explores current and developing issues in Enterprise Resource Planning (ERP), covering the roots of distribution information management, strategic use of ERP systems, system selection and implementation, and more. Illustrations and examples from real businesses are used to show how to deal with various ERP issues. ISM reviewer comment: "This book is "for the buyer who is technically sophisticated and looking for in-depth treatment of the subject…not for those looking for an easy to read, simplistic book."
- Essentials of Business Process Outsourcing
Thomas N. Duening and Rick L. Click, John Wiley & Sons, Inc., Hoboken, NJ, 2005.
http://www.wiley.com
Business process outsourcing (BPO) has become one of the leading business and economic issues of our time. In this book, Duening and Click attempt to examine BPO from the perspective of its application and implementation in businesses of all sizes. The book discusses how to use BPO to create competitive advantage, how to identify cost drivers, select the right BPO provider and minimize risks. ISM reviewer comment: "This book tackles a difficult and normally overlooked topic. Providing a solid methodology to understand and improve business process decision-making is a great contribution to overall supply chain management."
- Excellence in Warehouse Management: How to Minimise Costs and Maximise Value
Stewart Emmett, John Wiley & Sons, Inc., West Sussex, England, 2005.
http://www.wiley.com
Excellence in Warehouse Management covers everything you need to know to manage warehouse operations. Emmett cuts through jargon to clearly define and explain various warehousing and logistics processes. The book balances core principles with current issues such as global supply chains, reverse logistics, and risk management. ISM reviewer comment: "Good for review and/or as a checklist."
- Purchasing and Supply Chain Management (3rd Edition)
Robert M. Monczka, Robert J. Trent and Robert B. Handfield, South-Western/Thomson Learning, Mason, OH, 2005.
http://www.thomsonedu.com
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Now in its 3rd edition, Purchasing & Supply Chain Management is a turnkey solution for providing current and thorough coverage for this critical area of the supply chain. This book is not only a text but a reference as well and is now established as one of the leading-edge strategy and purchasing books. Students gain contextual insights and knowledge into the strategies, processes, and practices of purchasing through the use of many cases and examples.
- Purchasing and Supply Management (13th Edition)
Michiel R. Leenders, Harold E. Fearon, Anna E. Flynn and P. Fraser Johnson, McGraw-Hill, New York, NY, 2005.
http://books.mcgraw-hill.com
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The 13th edition of this text provides a comprehensive introduction to purchasing and supply chain management. The book contains 50 case studies that cover purchasing and supply chain issues in settings including process industries, high tech manufacturing and services, and public institutions. Strategic and tactical supply management concepts have been expanded from previous editions, and chapters have been added on supply law and ethics, public supply, and supplier relations.
- RFID and Beyond: Growing Your Business Through Real World Awareness
Claus Heinrich, John Wiley & Sons, Inc., Indianapolis, IN, 2005.
http://www.wiley.com
In this forward-thinking book, Heinrich looks beyond the limitations of the Radio Frequency Identification (RFID) technology to create a view of the future framed in a model of Real World Awareness. ISM reviewer comment: "This book explains the technology behind RFID very well. It also does an excellent job of discussing its advantages, disadvantages, and many possible applications now and into the future…the book's greatest strength is its ongoing discussion of the relationships among RFID, business processes, innovation and management, including the cultural, people and privacy aspects."
- Score! A Better Way to Do Business (Moving From Conflict to Collaboration)
Thomas T. Stallkamp, Wharton School Publishing/Pearson, Upper Saddle River, NJ, 2005.
http://www.whartonsp.com
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Stallkamp pioneered new strategies for collaboration as president of Chrysler Corporation, and his SCORE (Supplier Cost Reduction Effort) strategy turned Chrysler around to be come a profitable organization. Score explains how this business model that focuses on the value proposition obtained from using strategic partnerships can establish collaborative relationships that drive unprecedented business value.
(New)
- Straight to the Bottomline: An Executive’s Roadmap to World Class Supply Management
Robert A. Rudzki, Douglas Smock, Michael Katzorke and Shelley Stewart Jr., J Ross Publishing, Fort Lauderdale, FL, 2005.
http://www.jrosspub.com
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This book provides a roadmap for increasing shareholder value. The authors detail the advantages of the theory and show how it is implemented by several different companies. These examples can apply to any business that realizes the importance of building relationships with its various constituents.
- Strategic Supply Chain Management: The 5 Disciplines for Top Performance
Shoshanah Cohen and Joseph Roussel, The McGraw-Hill Companies, New York, NY, 2005.
http://books.mcgraw-hill.com
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This book explores the knowledge, techniques, and strategies to create value and achieve competitive advantage for each core supply chain process: Plan, Source, Make, Deliver, and Return . The authors move beyond theory to offer numerous examples to allow companies to confront the challenges and take advantage of opportunities to implement supply chain improvements.
- Supply Chain Architecture: A Blueprint for Networking the Flow of Material, Information, and Cash
William T. Walker, CRC Press, Boca Raton, FL, 2005.
http://www.crcpress.com
This book applies five crucial business principles -- velocity, variability, vocalize, visualize, and value -- to solve network problems for geographically separated workers who must work together to deliver products and services. The author explains how a supply chain network’s competitiveness is defined by the integration of network design, the product’s Bill of Materials, and the network operations. A good and accurate reference book, however it may be too complex for many business readers.
- Supply Chain in 90 Minutes (Integrating the Flow of Goods and Information from Supply to Demand)
Stuart Emmett, Management Books, Gloucestershire, UK, 2005.
http://www.mb2000.com
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This easy-to-follow book is written for anyone involved in the business of logistics. It covers the role of warehousing, stock analysis and inventory management, stock control, equipment and information/communications technology, and risk assessment. ISM reviewer comment: "This book is a very concise overview of the key concepts of modern supply chain management...(the author) gives very practical summarizations of various supply chain operations, strategies and approaches."
- The Incredible Payback: Innovative Sourcing Solutions that Deliver Extraordinary Results
Dave Nelson, Patricia E. Moody and Jonathan R. Stegner, Amacom, New York, NY, 2005.
http://www.amacombooks.org
This book attempts to cover a great deal of material and is a good source of supply chain information. The book includes 10 pitfalls that can limit a supply chain’s contribution to profit and growth, four building blocks to establishing strong supplier partnerships, seven steps for delivering cash results through strategic sourcing, and much more, with in-depth examples from such companies as Honda of America, John Deere & Company and Delphi Corporation.
(New)
- The Oliver Wight Class A Checklist for Business Excellence, Sixth Edition
Oliver Wight International, John Wiley & Sons, Inc., Hoboken, NJ, 2005.
http://www.wiley.com
The first Oliver Wight checklist book on business excellence practices was published in 1988, and this sixth edition has a broader scope than earlier editions. Seeking to provide a comprehensive statement of excellence in business today, its chapters align with core business processes and spell out what needs to be done for the company to excel. ISM reviewer comment: "Firms that are interested in self-assessment will find value in this book."
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Published in 2004
- Dictionary of International Trade (6th Edition)
Edward G. Hinkelman, World Trade Press, Novato, CA, 2004.
http://www.worldtradepress.com
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This is the most respected and largest-selling dictionary of trade in the world. In use in more than 100 countries by importers, exporters, bankers, shippers, logistics professionals, attorneys, economists, and government officials, the book provides a wealth of information including trade terms, acronyms and abbreviations, currency information, guide to freight and ocean freight containers, guide to letters of credit, Incoterms 2000, and much more.
- Global Purchasing and Supply Management: Fulfill the Vision (2nd Ed.)
Victor H. Pooler, David J. Pooler and Samuel D. Farney, Kluwer Academic Publishers (Springer), Boston, MA, 2004.
http://www.springeronline.com
This book addresses a broad range of purchasing management topics from both a theory and practical perspective. The authors’ aim is to bridge the gap between the management vision of e-business and the real-world view of an experienced practitioner. This revised addition includes a new chapter on obsolescence management of electronic components. Additional chapters address strategic supply initiatives, creating a global vision, inventory management, negotiations, MRO buying, transportation and logistics, and numerous other subjects pertinent to the profession.
(New)
- Integrated Cost Reduction
Ron Nussle, Jr. and Jim Morgan, Reed Press, New York, NY, 2004.
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Integrated cost reduction is a vital resource for CEOs, executives and other business practitioners who know that continuous cost reduction is key to a successful enterprise. Written in an accessible style with non-technical explanations of what cost is and the basic elements of cost reduction, this book provides both basic and advanced strategies for running a lean operation.
(New)
- Inventory Best Practices
Steven M. Bragg, John Wiley & Sons, Inc., Hoboken, NJ, 2004.
http://www.wiley.com
Inventory Best Practices is a powerful tool for choosing best practices that will result in inventory improvement. The book provides nearly 200 best practices addressing every phase of a company's inventory activities. It offers a step-by-step itemization of the work plans to implement each best practice, along with common pitfalls to avoid. ISM reviewer comment: "I like the format…it provides a quick reference to actions that can be taken. Call it a management cookbook - quick recipes for success."
(New)
- Lean Logistics: The Nuts and Bolts of Delivering Materials and Goods
Michael Baudin, Productivity Press, New York, NY, 2004.
http://www.productivitypress.com
This book addresses the physical infrastructure of lean logistics as well as the information flows and innovative approaches to supplier relations. Geared to manufacturing logistics, it illustrates how to efficiently deliver parts to assemblers and the process for dealing with finished goods. ISM reviewer comment: "…exellent focus on logistics…I'm quite familiar with lean manufacturing and the Toyota production system, and this book did a great job explaining it."
- Performance Management: Finding the Missing Pieces (to Close the Intelligence Gap)
Gary Cokins, John Wiley & Sons, Inc., Hoboken, NJ, 2004.
http://www.wiley.com
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Performance measurement encompasses the methodologies, metrics, processes, software tools and systems that manage the performance of an organization. This book shows how to implement and refine performance management tools to make better decisions and achieve greater results. A useful resource for strategic purchasing organizations, the book includes sections on balanced scorecards, activity-based management, Six Sigma, lean thinking and competitive intelligence.
- Streamlined: 14 Principles for Building & Managing the Lean Supply Chain
Mandyam M. Srinivasan, Texere (Thomson Business and Professional Publishing), Mason, OH, 2004.
http://www.thomsonedu.com
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This book repackages the basics of lean from a supply chain viewpoint. It is good for persons who have not had much exposure to lean. It illustrates how lean thinking and the theory of constraints can be combined to move beyond benchmarking, and presents specific steps and instructions to help managers deal with the complexities of running the business from a logistics and operations perspective.
- Supply Chain Management: Strategy, Planning, and Operation (2nd Ed.)
Sunil Chopra and Peter Meindl, Prentice Hall, Inc., Upper Saddle River, NJ, 2004.
http://www.prenhall.com
Targeted both toward an academic and a practitioner audience, this book is intended to provide an understanding of the strategic role of the supply chain, primarily addressing operations and demand management rather than purchasing and sourcing issues. It discusses inventory, transportation, information, and facilities as key drivers of supply chain performance; tools and techniques for supply chain analysis; and the use of e-business to improve supply chain performance.
- Supply Chain Strategies: Customer-Driven and Customer-Focused
Tony Hines, Elsevier Butterworth Heinemann, Burlington, MA, 2004.
http://www.bh.com
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Supply Chain Strategies is a well-written and comprehensive book describing various supply chain strategies in detail, including their relationship to the customer base and the type of products they support. The author provides numerous examples of businesses utilizing these supply chain strategies that are timely and demonstrative of his theories. Using several international case studies and vignettes, the book highlights the main challenges facing organizations that are seeking to select, design and implement successful supply chain strategies in an increasingly global and competitive environment. ISM reviewer comment: "This was by far the most comprehensive and complete book on current strategies that I have read."
- The Extended Enterprise: Gaining Competitive Advantage through Collaborative Supply Chains
Edward W. Davis and Robert E. Spekman, Prentice Hall, Upper Saddle River, NJ, 2004.
http://www.ft-ph.com
Written for executive management, this book presents a strategic framework for identifying, entering, and managing enterprise partnerships and alliances. The authors demonstrate why strong partnerships and alliances are no longer optional, and cover the elements needed to build a successful extended enterprise: goals, people, processes, organizational structure, technology, and more.
- The Outsourcing Revolution: Why It Makes Sense and How to Do It Right
Michael F. Corbett, Dearborn Trade Publishing (Kaplan Publishing), Chicago, IL, 2004.
http://www.dearborntrade.com
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The Outsourcing Revolution explains how to boost productivity and competitiveness by globally outsourcing critical, non-core business processes and form partnerships that can add competitive strength in the core areas of your business. It is written for those who seek to understand outsourcing as well as for those who are looking for a plan to implement and sustain these improvements. Outsourcing expert Corbett bridges theory and practice to describe how outsourcing can be managed best, how to avoid risks, and maximize opportunities.
- The Project Management Advisor: 18 Major Project Screw-Ups and How to Cut them Off at the Pass
Lonnie Pacelli, Prentice Hall/Pearson, Upper Saddle River, NJ, 2004.
http://www.prenhall.com
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Drawing on 20 years of frontline project management experience, Pacelli has identified the 18 most pervasive causes of project failure, including warning signs and how to fix them before it's too late. The book includes information on how to focus on the right problem, involve the right people, streamline tasks, uncover hidden risks and more. ISM reviewer comment: "This is an excellent book. It provides real project management experience in an easy-to-read format. This collection of lessons learned and 'watchouts' will keep a project manager focused and maintain the value of the project management process."
- The Sourcing Solution: A Step-by-Step Guide to Creating a Successful Purchasing Program
Larry Paquette, AMACOM, New York, NY, 2004.
http://www.amacombooks.org
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The Sourcing Solution provides a clear and thorough overview of the new tools for sourcing success. Topics include supplier relationships, electronic and paperless inventory management, various production models, global sourcing, outsourcing, scheduling, contracts, and negotiations.
- The Supply Chain Imperative: How to Ensure Ethical Behavior in Your Global Suppliers
Dale Neef, AMACOM, New York, NY, 2004.
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In The Supply Chain Imperative, the author analyzes extended supply chain issues that have become an integral part of risk management for multinational companies. The book provides a framework for companies to develop an ethical supply chain program, describes the importance of maintaining an ethical supply chain, explores new rules, problems, and responsibilities that businesses are facing, and provides other important information needed to ensure ethical behavior in the business environment.
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Published in 2003
- Collaborative Planning, Forecasting, and Replenishment: How to Create a Supply Chain Advantage
Dirk Seifert, AMACOM, New York, NY, 2003.
http://www.amacombooks.org
Using Collaborative Planning, Forecasting, and Replenishment (CPFR), key trading partners share real-time information such as point-of-sale data, forecasts, shipping, production plans, and order generation. This timely, authoritative book provides a clear, panoramic picture of what's happening in CPFR -- new developments, practical applications and valuable advice based on first-hand experiences. The book is packed with valuable case studies and insider accounts from some of the most powerful companies using CPFR today.
- Doing Business Internationally: The Guide to Cross-Cultural Success (2nd Edition)
Danielle Walker, Thomas Walker and Joerg Schmitz, McGraw-Hill, New York, NY, 2003.
http://books.mcgraw-hill.com
Doing Business Internationally describes the steps business leaders must take for breakthrough success in the era of global business. This guidebook enables you to explore and understand the cultural contexts of organizations and the individuals within them, as well as the meaning of those contexts for your business. It will also help you to acquire the essential cross-cultural competence to comfortably and successfully operate in a variety of global settings.
- Essentials of Inventory Management
Max Muller, AMACOM, New York, NY, 2003.
http://www.amanet.org/books
Written especially for inventory professionals, this book contains ready-to-use information for key inventory management areas including cost and accounting considerations, physical control and layout, and problem analysis and solutions. New stockroom and warehouse managers as well as seasoned inventory professionals will benefit from the book’s practical inventory concepts.
- Inventory Accuracy: People, Processes & Technology
David J. Piasecki, Ops Publishing, Kenosha, WI, 2003.
http://www.InventoryOps.com
This book covers many inventory management topics, including physical inventories, cycle counting, root cause analysis, accuracy measurement, data analysis, as well as tools and technologies such as RFID, bar codes, and warehouse management systems. In addition to documenting standard tools and techniques for achieving inventory accuracy, the author provides insights into why standard inventory management methods do not provide the best results and offers alternative solutions.
- Kanban Made Simple: Demystifying and Applying Toyota's Legendary Manufacturing Process
John M. Gross and Kenneth R. McInnis, AMACOM, New York, NY, 2003.
http://www.amacombooks.org
Originally developed at Toyota, "kanban" applies just-in-time principles to each step in the manufacturing process, and has helped revolutionize how corporations and suppliers achieve maximum efficiency in getting products to and from the assembly line. This book is a step-by-step guide to incorporating the kanban system into any manufacturing environment. Case studies show how to establish project goals, form a kanban team, and design the process. A CD included with the book aids in creating forms, visuals, tools, and documentation.
- Lean Supply Chain Management: A Handbook for Strategic Procurement
Jeffrey P. Wincel, Productivity Press, New York, NY, 2003.
http://www.productivitypress.com
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Lean Supply Chain Management provides a powerful and profitable method for strategic procurement. The book links lean methodology with the total value chain and supply base improvements, providing a strategic planning tool to develop and implement world-class supply chain and procurement plans. Topics include methods for developing and tracking strategic procurement initiatives, planning in "standard" and "crisis" environments, and performance measurement.
- Negotiation: Readings, Exercises, and Cases
Roy J. Lewicki, David M. Saunders, John W. Minton and Bruce Barry, McGraw-Hill, New York, NY, 2003.
http://books.mcgraw-hill.com
Designed to help you "learn by doing," this text features a variety of exercises, readings and cases that thoroughly illustrate negotiation concepts, including the psychology of bargaining and the dynamics of interpersonal and intergroup conflict and its resolution. Global and cultural issues are dealt with in a practical fashion, making this book ideal for those involved in international trade.
- Project Procurement Management: Contracting, Subcontracting, Teaming
Quentin W. Fleming, FMC Press, 2003.
http://www.QuentinF.com
This book provides a through discussion of procurement concepts to assist project managers in establishing processes and achieving high quality project success. Topics include contracting, qualitative risk analysis, scheduling, and information flow.
- Quality Beyond Six Sigma
Ron Basu and J. Nevan Wright, Butterworth-Heinemann, Woburn, MA, 2003.
http://www.bh.com
Using case studies, review examples, and self-assessment tools, this book responds the challenge of how small and medium-sized enterprises or the service industry can use Six Sigma to improve quality performance. It provides practical implementation strategies for Six Sigma, Lean Enterprise, and Total Quality issues, and aligns the "hard" sigma message with softer sustainable strategic issues into "Fit Sigma," a holistic approach that the authors have designed to fit the needs of all types of businesses.
- Six Sigma Deployment
Cary W. Adams, Praveen Gupta and Charles E. Wilson, Jr., Butterworth-Heinemann, Woburn, MA, 2003.
http://www.bh.com
Six Sigma Deployment is a hands-on comprehensive guide that provides a practical approach to implementing a Six Sigma program. The authors have attempted to differentiate this book from other books in describing key aspects of Six Sigma methodologies, such as strategic plan, project selection, Black Belt training, and project management. Using case studies and a simple and understandable manner, the book demonstrates how Six Sigma complements various quality management systems and describes approaches to maximize the benefits of the Six Sigma initiative.
- Strategic MRO: A Roadmap for Transforming Assets into Competitive Advantage
Richard L. MacInnes and Stephen L. Pearce, Productivity Press, New York, NY, 2003.
http://www.productivitypress.com
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This book combines the concepts of enterprise asset management and the maintenance, repair and operating (MRO) supply chain. It introduces Demand Supply Compression (DSC) methodology to facilitate a change in mindset for organizations seeking performance improvement. Written for upper-level executives, the book uses case studies from a wide variety of businesses to demonstrate strategic MRO practices and implementation.
- Strategic Management: Creating Competitive Advantages
Gregory G. Dess and G. T. Lumpkin, McGraw-Hill, New York, NY, 2003.
http://books.mcgraw-hill.com
This textbook addresses the question of why some firms are able to enjoy the benefits of developing and maintaining competitive advantages in the marketplace while others are not. Using timely examples, Strategic Management examines the three interrelated and major activities of the overall strategic management process: analysis, formulation, and implementation. The book also covers intellectual capital, electronic commerce, entrepreneurship, globalization, and ethics.
- Supply Chain Excellence: A Handbook for Dramatic Improvement Using the SCOR Model
Peter Bolstorff and Robert Rosenbaum, AMACOM, New York, NY, 2003.
http://www.amacombooks.org
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This book is a working guide for using the SCOR (Supply Chain Operations Reference) model developed by the Supply-Chain Council. It provides a tool to guide senior managers through the eight steps of the SCOR project lifecycle to achieve supply chain initiatives, using a hypothetical case study that addresses a broad range of issues. The book includes summaries of tasks, key required executive behaviors, graphics, diagrams, and sample deliverables to illustrate how to implement supply chain management concepts.
- Supply Chain Project Management: A Structured, Collaborative and Measurable Approach
James B. Ayers, CRC/St. Lucie Press, Boca Raton, FL, 2003.
http://www.crcpress.com
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This easy-to-use guide will boost your efforts to implement supply chain improvement by detailing the keys to a supply chain strategy, slashing costs and generating more revenue. This is the first book to apply the project management approach to supply chain management. Readers who are unfamiliar with formal project management processes will gain a knowledge of how these processes can be applied to their specific jobs.
- The Management of Business Logistics: A Supply Chain Perspective (7th Edition)
John J. Coyle, Edward J. Bardi and C. John Langley, Jr., South-Western/Thomson Learning, Mason, OH, 2003.
http://www.thomsonedu.com
This book's seventh edition brings the supply chain approach to the forefront as an important concept in understanding contemporary logistics management. Particularly emphasizing technology, the authors attempt to capture the excitement of the escalating rate of change and growing recognition of logistics and its related activities.
- The Only Negotiating Guide You’ll Ever Need: 101 Ways to Win Every Time in Any Situation
Peter B. Stark and Jane S. Flaherty, Bentley Press, Inc., Random House, Inc./Broadway, 2003.
http://www.randomhouse.com/broadway/
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Peter Stark and Jane Flaherty, celebrated consultants to some of the country’s top companies, take the dread out of persuasion. Their 101 winning tactics make powerful negotiating skills easy and accessible, giving you the tools and knowledge you can put to use right away.
- The Power of Ultimate Six Sigma: Keki Bhote's Proven System for Moving Beyond Quality Excellence to Total Business Excellence
Keki Bhote, AMACOM, New York, NY, 2003.
http://www.amanet.org/books
Six Sigma remains the most influential program for zero-defect quality excellence. With this book, Keki Bhote, a leading member of the renowned Motorola team that developed Six Sigma, provides a practical guide to the Ultimate Six Sigma™, which reclaims the transformative power of the original Six Sigma, and goes beyond it in scope and bottomline profitability across the business spectrum. The book includes timetables, case studies, and assessment audits to aid your company in gauging its current standing and measure progress.
- The Strongest Link: Forging a Profitable & Enduring Corporate Alliance
Gene Slowinski and Matthew W. Sagal, AMACOM, New York, NY, 2003.
http://www.amacombooks.org
The Strongest Link provides proven methodologies for planning, negotiating, and structuring an alliance, with examples from several major companies in a broad selection of industries. The authors present a six-step process that can be easily adapted to any form of business alliance: distribution agreement, financial partnership, research venture, and others. The second part of the book focuses on the implementation phase, and provides useful tools for those in need of specific assistance with alliance building. Topics include structuring the team, conflict management, metrics, and managing cultural differences.
- World Class Supply Management: The Key to Supply Chain Management (7th Edition)
Donald W. Dobler, David N. Burt and Stephen L. Starling, McGraw-Hill, New York, NY, 2003.
http://books.mcgraw-hill.com
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A bestselling business classic now in its seventh edition, World Class Supply Management covers the basics and follows purchasing's changing role in today's working world. Topics include global sourcing, supply chain theory, cross-functional teams, commodity management/sourcing, and specification development. The book also provides comprehensive coverage of TQM, strategic alliances, JIT, and outsourcing. An accompanying CD ROM contains case studies and other resources.
- eDistribution
F. Barry Lawrence, Daniel F. Jennings and Brian E. Reynolds, South-Western/Thomson Learning, Mason, OH, 2003.
http://www.thomsonedu.com
eDistribution provides an understanding of the distributor's role in the supply chain, and presents an e-business model for customer integration into the distributor's operations. The book provides a timely perspective on the changing role of distribution in the Internet age, describing how forecasting, purchasing, decisionmaking, inventory management, and supplier relationships can be accomplished in an e-commerce environment.
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Published in 2002
- Achieve Lasting Process Improvement: Reach Six Sigma Goals Without the Pain
Bennet P. Lientz and Kathryn P. Rea, Academic Press, San Diego, CA, 2002.
http://www.academicpress.com
This book presents a common-sense, jargon-free method to improve business processes, regardless of the size, location, and nature of your organization. Using a step-by-step approach for addressing specific issues and problems, examples from numerous organizations are used to take the reader from analysis through the implementation of changes. Tips are provided to achieve Six Sigma-like results without the pain and expense, establish lasting process improvement, and motivate employees to contribute to process improvement.
- Breakthrough Business Negotiation: A Toolbox for Managers
Michael Watkins, Jossey-Bass, San Francisco, CA, 2002.
http://www.josseybass.com
Breakthrough Business Negotiation is a definitive resource for negotiating in any business situation. Written by a leading expert in negotiation at Harvard Business School, the book demonstrates how to diagnose a situation, build coalitions, manage internal decisionmaking, persuade others, organize a deal cycle, create strategic alliances, and prevent disputes from poisoning deals. The book offers helpful case histories, concrete rules and guidelines, applications, and a wealth of handy negotiation tools.
- Everyone Negotiates: 101 Winning Tactics
Peter B. Stark and Jane S. Flaherty, Bentley Press, Inc., 2002.
http://www.pbsconsulting.com
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This powerful book identifies 101 tactics guaranteed to put you inside the mind of even the strongest negotiator. It includes strategies and tactics for situations such as handling the shark-like negotiator, using time to your advantage, power shifts, dealing with untrustworthy counterparts, and breaking through deadlocks. Everyone Negotiates is designed to provide its readers with the skills and tools necessary to be a great negotiator who builds strong, lifelong, win-win relationships.
- Negotiating Skills for Managers
Steven Cohen, McGraw-Hill, New York, NY, 2002.
http://www.books.mcgraw-hill.com
Negotiating Skills for Managers provides tools to understand and prepare for a negotiation, along with proven methods to skillfully guide the negotiation to a successful conclusion. It will show you how to negotiate with tact and skill, accomplishing your own personal objectives while creating non-adversarial agreements that will stand the test of time and marketplace pressures.
- New Directions in Supply Chain Management
Tonya Boone and Ram Ganeshan, Eds., AMACOM, New York, NY, 2002.
http://www.amanet.org/books
In the past several years, new developments in technology have completely revolutionized supply chain design, management, and control. With companies using technological innovations to new supply chain initiatives, it is clear that there is money to be saved and processes to be streamlined. This book is a collection of articles on current practices and future directions in supply chain management written by 18 top scholars, exploring the paradigm shifts that technology has created in supply chain management.
- Six Sigma for Managers
Greg Brue, McGraw-Hill, New York, NY, 2002.
http://books.mcgraw-hill.com
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Six Sigma statistically measures and reflects true process capability, correlating to such characteristics as defects per unit and probabilities of success and failure. Its value is in transforming cultural outlooks from complacency to accomplishment across the spectrum of industry. This book assists managers in achieving greater growth and improved customer service by using Six Sigma.
- Supply Chain Logistics Management
Donald J. Bowersox, David J. Closs and M. Bixby Cooper, McGraw-Hill, New York, NY, 2002.
http://books.mcgraw-hill.com
The discipline of business logistics has advanced from the warehouse and transportation dock to the boardroom of leading global enterprises. Expanding on traditional logistics management, this text provides a new supply chain framework for the study of the field of logistics. Useful for those teaching logistics classes as well as serving as a desk reference for practicing managers, this book highlights the increasing opportunities of logistics in global competitive strategies. Synthesizing many years of research, the book discusses such contemporary issues as integration, globalization, customer satisfaction, information systems, relationship management, and total cost.
- Supply Chain Redesign: Transforming Supply Chains into Integrated Value Systems
Robert B. Handfield and Ernest L. Nichols, Jr., Financial Times Prentice Hall, Upper Saddle River, NJ, 2002.
http://www.ft-ph.com
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Supply Chain Redesign provides practical guidance for every aspect of supply chain redesign: mapping existing supply chains; identifying changes to obtain the best ROI; intelligently leveraging new technologies; strengthening relationships with key partners; designing products that support lean supply chains; implementing new approaches to strategic cost management; and much more. With basic to advanced content, the book includes industry examples and detailed case studies to help illustrate key success factors and emerging trends.
- Supply Chain Strategy: The Logistics of Supply Chain Management
Edward H. Frazelle, McGraw-Hill, New York, NY, 2002.
http://books.mcgraw-hill.com
Supply Chain Strategy is a comprehensive resource for up-to-the-minute thinking and practices for developing supply chain strategies to support overall company objectives. Major sections of the book address the investigation, innovation, and implementation of logistics solutions to supply chain problems. Using a conversational style, a best practice, common-sense methodology is presented for planning and managing logistics activities. Issues addressed include data mining, logistics performance measurement, customer response, inventory planning and management, warehousing, and much more.
- The Company of the Future: How the Communications Revolution is Changing Management
Frances Cairncross, Harvard Business School Press, Boston, MA, 2002.
http://www.harvardbusinessonline.org
This book focuses on how the Internet will profoundly alter the role of management and the structure of the organization. The author outlines ten critical capabilities for surviving this volatile period of fundamental organizational change, looking beyond the traumas of recession, terrorism, and war to chart a course into the future. The book sets a new agenda for our networked age, describing an emerging type of company that requires managers and leaders to combine both technological and human skills to succeed.
- The Extraordinary Leader: Turning Good Managers into Great Leaders
John H. Zenger and Joseph Folkman, McGraw-Hill, New York, NY, 2002.
http://books.mcgraw-hill.com
Written by two of today's preeminent leadership experts, The Extraordinary Leader is a research-based text that answers the question, "What makes a great leader?" Described as a "no-nonsense, battle-tested program for developing exceptional leadership skills, both in your organization and yourself" this book identifies the competencies necessary for effective leadership, outlines five core competencies that form the basis for successful leadership, and provides a practical model for developing leadership skills.
- The Heart of Change: Real-Life Stories of How People Change Their Organizations
John P. Kotter and Dan S. Cohen, Harvard Business School Press, Boston, MA, 2002.
http://www.hbsp.harvard.edu
Using real-life stories from people in all types of organizations, the authors explore how change actually happens, and address the fundamental problem underlying every major transformation -- how to go beyond getting your message across to actually change people's behavior. Organized around an eight-step change process, this story-driven book is based on interviews within over 100 organizations in the midst of large-scale change.
- The Little Black Book of Project Management (2nd Edition)
Michael L. Thomsett, AMACOM, New York, NY, 2002.
http://www.amanet.org/books
This easy-to-read reference manual provides basic information to help you create the foundation for the project structure and proceed through your project. This revised edition explores the latest project management techniques, including project management in the electronic age. Also included are the Project Management Institute's newly updated standards of the Project Management Body of Knowledge™.
- The Supply Chain Manager's Problem Solver: Maximizing the Collaboration and Technology
Charles C. Poirier, CRC/St. Lucie Press, Boca Raton, FL, 2002.
http://www.crcpress.com
This book details several common barriers supply chain efforts and how to overcome them. Topics include metrics, customer relationship management, collaboration, global concepts, sourcing, technology, and culture. The author uses case studies to validate the concepts and solutions, providing an easy to understand and apply methodology for getting to higher levels of progress, and explores areas of potential technology application that are often overlooked. The Supply Chain Manager's Problem-Solver explores the benefits of a full network approach and illustrates specific actions that lead to success.
- Transactional Six Sigma and Lean Servicing™: Leveraging Manufacturing Concepts to Achieve World-Class Service
Betsi Harris Ehrlich, CRC/St. Lucie Press, Boca Raton, FL, 2002.
http://www.crcpress.com
The primary purpose of this book is to serve as a practical guide and reference for practitioners implementing Six Sigma in a transactional environment. While many books have been published on Six Sigma and lean methods for manufacturing, this book focuses on applying these techniques in a service environment. The book is geared for those new to Six Sigma and Lean Production concepts, as well as more experienced quality professionals. Case studies and examples illustrate how these techniques have been used to achieve substantial results.
- World-Class Warehousing and Material Handling
Edward H. Frazelle, McGraw-Hill, New York, NY, 2002.
http://books.mcgraw-hill.com
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Effective warehousing plays a critical bottomline role for numerous companies worldwide. Breaking through the confusing array of buzzwords, technology, and third-party providers, this book describes processes and systems required to meet the changing demands of warehousing, including activity profiling, performance measures, automation, receiving, order picking, warehouse layout, and warehouse workforce development. Case studies from major corporations describe how today's supply chain managers are arriving at proven solutions to a wide variety of warehousing challenges.
- X-Engineering the Corporation: Reinventing Your Business in the Digital Age
James Champy, Warner Books, Inc., New York, NY, 2002.
http://www.twbookmark.com
In the 1990s, businesses were challenged to reengineer their processes. Now for the 21st century, the author describes how companies can break down the walls between their organizations, customers, suppliers, and even competitors, moving beyond reengineering to cross ("x") boundaries into the next frontier of business performance. X-Engineering the Corporation describes a collaborative environment allowing organizations to manage across corporations and uncover the unlimited potential that imaginatively applied information technology offers.
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Published in 2001
- Implementing ISO 9000:2000
Matt Seaver, Gower Publishing Company, Burlington, VT, 2001.
http://www.gowerpub.com
This book is a practical guide to setting up a broad-based quality management system that meets the requirements of ISO 9000:2000. It contains a detailed commentary on each of the clauses of the ISO 9004 standard, which is designed to facilitate best practices throughout an organization, and guidance on how the clauses can be implemented in a simple and practical manner. In addition, the specific requirements of ISO 9001 are addressed in detail, and practical advice given on how to implement procedures that are beneficial to the user as well as complying with requirements.
- The Purchasing Machine
Dave Nelson, Patricia E. Moody and Jonathan Stegner, Simon & Schuster, Inc., New York, NY, 2001.
http://www.simonsays.com
Companies are losing billions of dollars each year because of poor supply chain management. Supply chain management can be an integral part of a company’s success if properly managed, and can result in huge savings. This book examines how the top 10 companies use best practices to manage their supply chain and how these have contributed to the companies’ success.
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Published in 2000
- Winning Score: How to Design and Implement Organizational Scorecards
Mark Graham Brown, Productivity Press, Portland, OR, 2000.
http://www.productivityinc.com
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This book describes how organizations must link selected metrics to their mission, values, vision, and key success factors in order to develop a balanced scorecard approach to performance measurement. Author Mark Graham Brown uses practical examples to illustrate how to choose the proper metrics, understand the difference between strategic and operational metrics, and more. The book reviews the top balanced scorecard software, provides valuable case studies and checklists, and shows companies how to get started on the road to quality performance measurement.
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Published in 1998
- Strategic Outsourcing: A Structured Approach to Outsourcing Decisions and Initiatives
Maurice F. Greaver II, AMACOM, New York, NY, 1998.
http://www.amanet.org/books
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This definitive guide presents both the immediate tactical issues and the long-term strategic objectives for outsourcing. Topics include planning initiatives, exploring strategic implications, analyzing cost/performance, selecting providers, negotiating terms, transitioning resources, and managing relationships.
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