ISM - Social Responsibility - ISM Social Responsibility Program Development Process Flow Continued

ISM Social Responsibility Program Development Process Flow Continued

Business As Is | Establishing Goals | Developing a Plan | Taking Action

Download Process Flow Chart

Part Two: Establishing Goals

Step 3 Continued: Measurement

Select Success Measurements from Benchmark Performer

Establish Goals and Objectives Based on Benchmark Targets	Establish Goals and Objectives Based on Benchmark Targets Get input from stakeholders as to goals, including input from suppliers and customers. Establish a communications plan for the goals and measures, including schedule of when to review with executive sponsorship. Keep goals realistic. Validate goals and measures with executive sponsorships for buy-in and acceptance.

Step 4: Action Plan
Develop Action Plan to Achieve Goals	Develop Action Plan to Achieve Goals Recommend using formal project management tools. Define tasks with timelines (establish milestones, process and how to measure results). Define required resources and costs. Identify appropriate team members and ensure participation on team, including subject matter experts (compliance/ethics, legal, finance, quality, audit, EHS, manufacturing, supply chain, etc). Get supplier input into action plan. Engage with industry groups or other organizations to develop action plan. If dealing with regulatory programs, ensure understanding of requirements and reporting. Develop communication plan: Internal communications for affected groups, train on process and roll-out plan. External communications, including communications for rollout to suppliers and training. Communications with customers on how you plan to meet their requirements. Define what success will look like for project completion. Continue to clarify business case and expected ROI or business value.