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NAPM InfoEdge
May 1999, Vol. 4 No. 9
Utilities: A Package of Complex Industries 
How is purchasing utilities different than purchasing other services or goods? There are differing levels of regulation and competition depending on which utility service you are purchasing, but most of the costs associated with services can be reduced. Some of the most important aspects of purchasing, such as market information, knowing your internal customer's needs, negotiation skills, and supplier evaluation, are all essential to receiving the best price and service from your suppliers.
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