Home > Publications > Inside Supply Management
Behind A Telecom Turnaround 
Out In Front: Leading People, Leading Organizations
When the supply management operation of Royal KPN, a large Dutch telecommunications company, was restructured, quality increased while costs went down. The CPO who managed this project explains how it was done.
Sorry you don't have permission to view this content.
-
About ISM
- Overview of ISM
- Media Room
- ISM Board of Directors
- ISM Officers Directory
- Affiliate Officers Directory
- ISM Affiliate Web Sites
- ISM Group and Forum Web Sites
- Frequently Asked Questions
- Chair's Corner
- ISM Annual Reports
- J. Shipman Gold Medal Award
- ISM Awards for Excellence
- Supply Management Month
- Association Governance
- ISM Ethical Principles and Standards
- Activity Calendar
- Principles of Social Responsibility
- ISM Position Statements
- Membership
-
Members Only
- InfoCenter
-
Member Information & Online Tools
- ISM Glossary of Key Supply Management Terms
- Access to CIPS Members Only Content
- Access to Supply Chain Council (SCC) Member Discounts and Resources
- ISM Tool Kit
- ISM Resource Guides
- ContractWare®Net and eTool Agreements
- Address Update Form
- Activity Calendar
- Affiliate Websites
- Group & Forum Websites
- ISM Principles and Standards of Ethical Supply Management Conduct
- ISM Group/Forum Enrollment Information
- Job Descriptions
- The Business Source
- Propurchaser.com
- eVendor Check
- Personal Professional Development Scorecard
- Affiliate Resources
- Career Center
-
Affiliate, Groups & Forums
- Affiliate, Group/Forum Award Information
- Group/Forum Enrollment Information
- Group/Forum Enrollment Form
- Groups & Forums Brochure and Flyer
- Group & Forum Case Studies
- Groups & Forums Promotion
- Spotlight on Groups and Forums
- Group and Forum Officers
- Affiliate Web Sites
- Group & Forum Web Sites
- Affiliate Officers
- ISM Officers
- Sign up for ISM's Groups and Forums Discussion List Servs
- Search for Speakers
- Discussion Forums
-
Additional Resources
- ISM Resource Guides
- Bid Specifications Database
- Purchasing/Supply Management Periodicals
- Other Web Resources
- Practix - A quarterly Best Practices publication
- ISM's Principles and Standards of Ethical Supply Management Conduct
- Associations/Organizations Useful to Purchasing/Supply Management Professionals
- CIPS Study
- Search Articles
- CIPS Members Only Content
-
Ethics and Social Responsibility
- ISM Ethical Principles and Standards
- Principles of Sustainability and Social Responsibility
- Business Case
- Supporting Organizations
- Fostering Sustainability and Social Responsibility Form
- Research
- Articles
- General Resources
- Training
- Assessments
- Metrics and Indices
- International
- ISM's Committee on Sustainability and Social Responsibility
- Job Descriptions
-
Education - Seminars, Conferences
- Conferences
- Seminars
- Knowledge Center — Online Courses
-
ISM-ADR School for Supply Management
- Customized and Standard Training and Development
- Professional Development Seminars (In-house, Instructor-Led)
- Knowledge Center Courses (Web-based, Online)
- DNA (Development Needs Analysis)
- ISM-ADR School for Supply Management Brochure
- Summary of all Program Formats
- Your Dedicated Program Managers
- Request for Professional Development Information
- Speaking Opportunities
- Speakers Directory
-
Academic/Student Opportunities
- ISM Education Resource Committee ERC
- ISM Academic Research Support Programs (Grants)
- North American Research Symposium (NARS)
- R. Gene Richter Scholarship Program for Undergraduate Students
- Scholarships Offered by Affiliates, Groups, and Forums
- Colleges and Universities Offering Purchasing/Supply Management Courses
- ISM Approved Programs
- Glossary of Key Supply Mgmt Terms
- ISM Resource Guides
- ISM Tool Kit
- Exhibiting/Sponsorship Opportunities
- Products
- Publications
-
Professional Credentials
- Frequently Asked Questions
- Certified Professional in Supply Management®
- Certified Professional in Supplier Diversity
- Certified Purchasing Manager (C.P.M.)
- Accredited Purchasing Practitioner (A.P.P.)
- Certification Forms
- Work Experience Information
- Credentials Discussion Forum
- Credentials Verification
- Additional Program Information
- International Certification Contacts
- Supply Line 2055: Certification Update
-
ISM Report On Business®
- Latest Manufacturing ROB
- Latest Non-Manufacturing ROB
- Reports On Business® Overview
- Report On Business® Brochure
- Semiannual Reports
- Seasonal Adjustments
- Manufacturing Data
- Non-Manufacturing Data
- ROB Graphical Data
- Regional Business Survey Data
- How to Respond to ROB
- ROB Online Infokit
- JPMorgan Global PMI Reports
- Other Economic Information
- ROB Release Dates
- ROB Frequently Asked Questions
- ISM/Forrester Research Report
-
Career Center
- Your Profile
- Register for the Career Center
- Job Seekers
- Employers' Corner
-
More Career Resources
- Job Descriptions
- Job Hunting Sites on the Web
- Job Hunting Sites for Specific Regional Areas
- Job Hunting Sites with Tools Such as Resume Writing Advice
- Careers In Supply Management
- Resources on Relocating
- Salary/Career-Building Resources
- Schools Offering Purchasing/Supply Management Courses
- Academic/Student Opportunities
- Frequently Asked Questions
- CAPS Research
-
Tools
- InfoCenter
- Research Tools
- Business Book List
- Discussion Forums
- Directories
- Affiliate Resources
- Group & Forum Information
- eTool Agreements
- ISM's Principles and Standards
- Supply Management Defined
- Other Association Links
- Other Related Information
- The Business Source
- Propurchaser.com
- eVendor Check
- Purchasing & Supply Sourcing Guide
- Access CIPS Members Only Content
- Access to Supply Chain Council (SCC) Member Discounts and Resources
In This Section: 