Services Procurement Strategies in Today's Tough Economy

December 3-4, 2009
Phoenix, AZ

Thursday, December 3, 2009

• Session TA:  Practical Ways to Select and Manage Service Suppliers in a Challenging Economy — Shelley Stewart, Jr.  (PDF - 720 KB)
  
  
• Session TB:  Putting Service Back Into Services Procurement! — Mickey North Rizza  (PDF - 637 KB)
  
  
• Session TC:  A Practical Guide to Agency Compensation Assessment and Benchmarking — Bob Cauley and Michael E. Thyen  (PDF - 512 KB)
  
  • Handout: Guidelines for Effective Advertiser/Agency Compensation Agreements  (PDF - 146 KB)
  • Handout: Understanding Direct Labor, Overhead and the Components of Cost-Plus and Labor-Based Arrangements  (PDF - 277 KB)
  
  
• Session TD:  Developing a Well-Defined Program to Manage Contingent Workers — Jennifer Lindsey and Jai Shekhawat  (PDF - 289 KB)
  
  
• Session TE:  Outsourcing: When, Why and How to Manage — Scott Searls  (PDF - 463 KB)
  
  
• Session TF:  Academy Award Performances: Big Screen Lessons for Supply Chain Professionals — Mary A. Redmond and John Meiers, Ph.D.  (PDF - 3000 KB)
  
  
• Session TG:  Reviewing the Contract: What to Look For in the Terms and Conditions — Jim Haining, CPSM, C.P.M., A.P.P.  (PDF - 259 KB)
  
  • Handout: Sample Terms and Corresponding Redlines  (PDF - 23 KB)
  • Handout: Sample Checklist for Agreements for Services  (PDF - 40 KB)
  
  
• Session TH:  Building Professional Credibility with High-Impact Persuasion and Influencing Skills — John M. Spera

Friday, December 4, 2009

• Session UA:  High Quality Service Delivery: Collaboration — The Ultimate KPI — Willem F. van Oppen, LL.M.  (PDF - 6000 KB)
  
  
• Session UB:  End-to-End Supplier Management in a Telecom Environment — Keith Wagoner, CQE  (PDF - 128 KB)
  
  • Article: Metrics 101: A Primer  (PDF - 125 KB)
  • Article: Help! I'm Out of Control!  (PDF - 144 KB)
  • Article: Corrective Action vs. Containment  (PDF - 162 KB)
  
  
• Session UC:  Developing an Effective Strategic Procurement Plan — Patrick Bliss, MBA, C.P.M.  (PDF - 130 KB)
  
  
• Session UD:  Procurement's Value in the Midst of Mergers & Acquisitions — H. Darrall Loggins, C.P.M.  (PDF - 1000 KB)

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