Emotional Intelligence as an Organizational Asset

Author(s):

George Altman, M.A., ED.M.

Louise Altman

95th Annual International Conference Proceedings - 2010 - San Diego, CA

Abstract

Emotions shape the climate and culture of every organization. Without the skills of Emotional Intelligence (EI), unproductive emotions (fear, anxiety, anger, frustration and resentment) can undermine communication and erode trust. When practiced, EI can change the entire dynamic of a relationship, team and organizational culture. This session will provide an overview of some of its skill sets and how EI impacts an organization's bottom line.