1997 Purchasing Today Article Index
Term selected: Customer Service
A valuable reference tool, the Article Index is a comprehensive list of articles that have appeared in Inside Supply Management® (formerly Purchasing Today® and NAPM Insights®) magazine. Articles are organized by subject for easy locating and study.
Developing effective relationships with internal customers provides a sturdy platform for customer satisfaction.
How can purchasing improve its relationships with other departments? Purchasing's internal customers speak out.
How do purchasers relate to their end customers and use that information to meet their organization'' goals? Supply base communication and customer surveys are two methods you can use to connect.