Vol. 23, No. 6
August 2012

Features

• COVER STORY
  Building Relationships ... Measuring Satisfaction
  
  Strategic organizations are developing solid business-unit relationships and taking the next steps to measure how well they are delivering value.
  Mary Siegfried
  
  
• Managing the Commodity Roller Coaster
  
  The price and availability of commodities have been volatile in recent years, requiring supply managers to strategically manage this supply chain risk.
  Janet L. Hartley, Ph.D. and George A. Zsidisin, Ph.D., C.P.M.
  
  
• The Changing Winds of Population Growth
  
  Supply chain management needs flexibility as global demographics change and emerging countries expand their middle class.
  Fariborz Ghadar
  
  
• SUPPLEMENTAL ARTICLE
  Putting Emotional Intelligence to Work
  
  Understanding and assessing emotional intelligence can help supply management professionals build a better organization.
  Frank Belizzi, Ed.D.
  
  

Columns

• Value of Building Relationships
  
  From the Editor-in-Chief
  Those who build effective relationships with internal stakeholders have a leg up on satisfying internal business units.
  Terri Tracey, CAE, Editor-in-Chief
  
  
• My Final Column as Your CEO
  
  Executive Access to the CEO
  It's been an honor to work with each and every one of you.
  Paul Novak, CPSM, C.P.M., A.P.P., MCIPS
  
  
• Growing a Successful Career
  
  Out In Front: Leading People, Leading Organizations
  Nurturing a supply management career involves building on experience, service and personal development.
  John Macksood
  
  
• Seeking a Return on Enabling
  
  Tapping Into ... Supply Management Issues and Trends
  Companies that collaborate with suppliers should gain some business advantage in return for enabling suppliers to become more competitive.
  David Castro
  
  
• Complex Sustainability Yardsticks
  
  Sustainability: Responsible Supply Management
  An assessment of the life cycle of cotton shows the complexity involved in collecting environmental impact data.
  Janet Reed
  
  
• The Future of Supply Risk
  
  CAPS Research: Promoting Supply Management's Best Practices
  Supply risk no longer rests solely on supply management's shoulders; a holistic approach to risk is necessary to mitigate disruptions.
  CAPS Research
  
  
• Don't Suffer in Silence
  
  Personal Connections: Work. Life. Balance.
  Asking for help is a sign of strength in a leader, not weakness.
  Tim Kehl
  
  

Departments

• Just in Time - August 2012
  
  This article is not available online.
  
  
  
• ISM News - August 2012
  
  This article is not available online.
  
  
  
• Beyond Borders
  
  International Insights
  Lisa Wolters-Broder
  
  

ISM Report On Business®

• Manufacturing and Non-Manufacturing ISM Report On Business^®
  
  Highlights of the Monthly Report On Business^® Releases - July 2012 Data.
  
  
  
• Global Business Trends - August 2012
  
  This article is not available online.
  
  
  

Check Out This Month's Advertisers

• Ariba, Inc.
  
  
• AVAD
  
  
• Liquidity Services — Capital Assets Group
  
  
• PaceButler Corporation
  
  
• The Flowers Counsel Group
  
  
• Zycus, Inc.