Strategic Supply Management

Developing a Rationale for the Outsourced Selection

1. Introduction
   1. Understanding Outsourcing
   2. Offshoring the Second Generation Outsourcing
   
   
2. Understanding Offshoring
   1. The Changing Nature of Work
   2. Definition
   3. Comparison & Contrast:
      1. Outsourcing
      2. Offshoring
   4. Benefits to Offshoring
   5. Issues to Offshoring
   6. Examples of Business Activities being Offshored
   
   
3. Creating the Offshore Business Model
   1. How to Develop the Business Model
   2. Key Sections of the Model
   3. Sections of the Models
      1. Entry Phase
      2. Development Phase
      3. Integration Phase
   4. Structure of the Migration Models
   5. Location Profiling
   6. Types of Offshore Business Models
      1. First Tier Models
      2. Secondary Models
      3. Third Model
   
   
4. The Changing Offshoring Marketplace
   1. Business Processed Offshoring Outsouring
      1. Finance/Accounting
      2. Customer Service
      3. Human Resources
      4. Transactional Analysis
      5. Informational Technology
      6. Supply Chain Management
      7. Production Operations
   2. Dell Computer's Low Cost Venture
   3. American Express Opportunities
   4. Best Practice Applications
   
   
5. Is the Company Prepared to Offshoring?
   1. Knowing the Company's Compass
   2. Understanding the Strategic Profile
   3. Operational Deployment and Applications
   4. Assessing the Firms Strengths and Weaknesses
   5. Creating the Business Case Strategy
   
   
6. Ensuring Value in the Offshoring Project
   1. Cross-Functional Involvement
   2. Deployment of the Corporate Mission and Goals
   3. Creating a SWOT Profile
   4. Quantifying the GAPs
   5. Employing a Balanced Scorecard
   6. Utilizing a Compartmentalized Value Approach
   7. Baselining with Performance Metrics
   8. Make-vs-Buy / Make-vs-Do
   9. Key Rational Concepts to Remember
   10. Understanding the Control and Risk Factors
   11. Case Analysis
   
   
7. Customer Service Firms Migration
   1. Overview of the Industry
   2. Why Would an Organization Offshore their Customer Service/Contact Area?
   3. Decentralizing the Activity Does not Mean Losing Control of the Process
   4. The Future Structure of the Customer Service Organization
   5. Creating the Financial Justification for Award
   6. Issue and Concerns
   7. Case Analysis
   
   
8. Offshoring the Finance and Accounting Areas
   1. Overview and Assessment
   2. Why Firm's are Offshoring Their Financial Areas
   3. Types of Accounting Processes to Offshore
   4. Economics of the Application
   5. Creating a Case for Offshoring the Accounting Function
   6. Issues and Concern
   7. Case Analysis
   
   
9. Offshoring of Human Resources
   1. Overview and Assessment
   2. Why Would an Organization Offshore Their HR Process?
   3. Overview of the Areas for Outsourcing/Offshoring
   4. The Offshoring Process
   5. Determining the ROI on the Venture
   6. Issues and Concerns
   7. Case Analysis
   
   
10. Transactional Processing-A Natural for Offshoring
    1. Overview and Assessment
    2. Why TP is Such a Natural Process to Offshore
    3. Areas for Transactional Processing
    4. Comparison and Contrast
    5. How the Process Works Best
    6. Creating Value in the Process
    7. Issues and Concerns
    8. Case Analysis
    
    
11. The Roadmap Strategy for Success
    1. How to Begin the Vision
    2. The Ten-Step Model
       1. Identify the Corporations Goals and Objectives
       2. Compare Situations Success Criteria
       3. Determining the Compliment to Your Offshoring Strategy
       4. Creating the Offshoring Value Model
       5. Identify the Best Viable Sources of Supply
       6. Negotiate the Offshoring Contact
       7. Design the Performance Metrics
       8. Managing the Transfer Transition
       9. Personalizing the Relationship Matrix
       10. Measure and Audit the Performance
    3. Communications Successfully
    
    
12. Selecting the Offshore Provider
    1. Overview
    2. Varity of Offshore Providers
    3. Selecting the Correct Provider to Meet the Goals
    4. Employing a Cross-Functional Team Approach
    5. Information to Review
    6. Creating the RFP for Offshoring
    7. Due Diligence
    8. Site Visits-Not Optional!
    9. Qualifying and Quantifying the Decision
    10. Samples
    
    
13. Which Country and Why?
    1. Overview
    2. Creating a Location Decision Matrix
    3. Countries of Usual Consideration
    4. New Countries for Review
    
    
14. Conclusion