--- To enhance the value and performance of procurement and SCM practitioners and their organizations worldwide ---

1 year access to The Customer Focused Supply Chain - CS310

Non-Member Price:$129
Member Price:$59

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You are registering for one year of access to this Knowledge Center course, starting the date of purchase.

0.75 CEH

This course provides an overview of the service profit chain and illustrates the link between employees and revenue growth. Also presented are the key components and enablers of service excellence: characteristics of service attributesparticularly reliability and responsivenessand a discussion regarding developing a differentiating service culture. 

Remember: All Knowledge Center courses are active for one year from the date of purchase.

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