--- To enhance the value and performance of procurement and SCM practitioners and their organizations worldwide ---

1 year access to Customer Relationships - APX809

Non-Member Price:$159
Member Price:$79

Please log in to add this item to your cart.

You are registering for one year of access to this Knowledge Center course, starting the date of purchase.

1 CEH - Ongoing interaction and communication with customers is essential. Firms can take either a tactical or strategic approach with regard to how they interact with their customers.

The following topics are included in this course:
Managing Relationships with Customers
Expanding Product and Service Offerings
Participating in Customer Development Projects
Sharing and Communicating Information

Understanding the two approaches to interacting with customers and the methods which support each enables an organization to select and enact an appropriate approach with each of its customers. Strategic customer relationships support partnering for the purpose of improving products, processes, and supply chain interfaces. Tactical relationships support the ongoing supply and demand execution processes.

Remember: All Knowledge Center courses are active for one year from the date of purchase.

Please log in to add this item to your cart.