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Measuring Supplier Performance (How to Get What You Measure and Other Unintentional Consequences)

Author(s):

F. Michael Babineaux, C.P.M., A.P.P.
F. Michael Babineaux, C.P.M., A.P.P., Sr. Business Specialist, FedEx Express, Memphis, TN 38125, 901/434-8099, fmbabineaux@fedex.com

87th Annual International Conference Proceedings - 2002 - San Francisco, CA
Abstract

When an organization focuses its resources on its suppliers’ performance, the results can be rewarding. One organization, FedEx, tells its story in this presentation about improving supply chain performance through its supplier scorecard program.

Measuring Supplier Performance (How to Get What You Measure and Other Unintentional Consequences) — 16 KB (PDF)