--- To enhance the value and performance of procurement and SCM practitioners and their organizations worldwide ---

Creating Customer Value through Supplier Performance


Richard G. Weissman, C.P.M.
Richard G. Weissman, C.P.M., Assistant Professor, Endicott College, Beverly, Massachusetts, 978-232-2269; rweissma@endicott.edu

89th Annual International Conference Proceedings - 2004 - Philadelphia, PA

Many supply chain management processes focus strongly on supply side issues, underestimating the critical link of supplier performance to customer satisfaction. Organizations must eliminate functional barriers and develop operating plans that integrate the needs and requirements of both customers and suppliers in order to ensure the success of both.

Creating Customer Value through Supplier Performance — 14 KB (PDF)