Solving the Puzzle: Bringing Visibility to Accountability

Author(s):

Yount, Shane
Shane Yount, Senior Partner, Competitive Solutions, Inc., 770-667-9071, jamiee@competitive-solutions.net

93rd Annual International Conference Proceedings - 2008 - St. Louis, MO

Abstract

To sustain a culture of accountability, an organization must create, document and audit business systems that support an accountability mindset. Unfortunately, many organizations fail to view accountability as a key business process. Failure to design and deploy sustained processes often results in an organization continuing to operate in a “blame” mode that is perceived by the workforce as a lack of true commitment to the culture of accountability.