Service Level Agreements that Actually Work

Author(s):

Maxim, Jon
Jon Maxim, President, Maxelerate, (847) 691-3299; jmaxim@maxelerate.com
Todesco, John
John Todesco, Contracts Manager, Zurich North America, (847) 605-6726; john.todesco@zurichna.com

92nd Annual International Conference Proceedings - 2007 - Las Vegas, NV

Abstract

This session is for contract managers, sourcing professionals and even other internal clients who need to take a part in service level agreement (SLA) creation. It is based on years of creating SLAs at many different large organizations and seeing what works and does not work.