Quality: Developing Process Metrics

Author(s):

Keith Wagoner
Keith Wagoner, Senior Process Improvement Consultant, Wachovia Bank, 704-427-2586; keith.wagoner@wachovia.com

91st Annual International Conference Proceedings - 2006 - Minneapolis, MN

Abstract

This session will enable your ability to improve quality through process metrics. When one thinks of quality, it's one thing to measure widgets for conformance to a spec, but what if there is a need to measure a process? This session will introduce a simple matrix that can be very helpful in assisting individuals in their efforts to measure processes to improve quality.