Lisa E. Ellram, Ph.D.
Lisa E. Ellram, Ph.D., Professor of Supply Chain Management, 480-965-2998; Lisa.Ellram@asu.edu
Wendy L. Tate
Wendy L. Tate, Doctoral Candidate, 480-965-6044; Wendy.Tate@asu.edu
Managing and controlling services spend continues to be a topic of great interest and importance to all sectors of the economy. This research presents a summary of the results of a survey administered during the summer of 2005. 162 companies from a number of different industries responded to questions on services spending, outsourcing and offshoring. With the growth in services spending and the recognition of the opportunities to improve business results through services purchasing, this topic is very timely.