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Creating Strategic Value through Trust: Results from Practitioner Surveys

Author(s):

Stanley E. Fawcett, Ph.D.
Stanley E. Fawcett, Ph.D., Donald L. Staheli Professor of Supply Chain Management, Marriott School of Business, Brigham Young University, 801/422-5890; sfawcett@grifflink.com
Alvin J. Williams, Ph.D.
Alvin J. Williams, Ph.D., Professor of Marketing, University of Southern Mississippi, 601/266-4634; alvin.williams@usm.edu

91st Annual International Conference Proceedings - 2006 - Minneapolis, MN
Abstract

Given the increased recognition of trust as a valuable strategic and operational resource, it is critical to assess and evaluate trust-related dimensions in the supply chain. Trust measurement has evolved into a strategic, value-adding tool for progressive supply teams. The paper pinpoints the diversity of trust as an essential decision making tool in dynamic supply organizations. More specifically, results of what practitioners say regarding trust assessment in supply chains is reported.

Creating Strategic Value through Trust: Results from Practitioner Surveys — 43 KB (PDF)