John C. Chang, PE
John C. Chang, PE, Senior Supplier Support Engineer, Delphi Corporation, 248/813-4354; email@example.com
Jill Rodeghier, Supplier Support Engineering Manager, Delphi Corporation, 765/730-5292, firstname.lastname@example.org
Robert A. Kemp, Ph.D., C.P.M.
Robert A. Kemp, Ph.D., C.P.M., Kemp Enterprises, 515/221-2503, email@example.com
Today's customers expect zero defects with JIT delivery from their suppliers of the specified quantities as a matter of standard practice. More importantly, customers expect us to help them know what they need in terms of quantities and quality now and for the future. No other change process adds long-term value as quickly as zero defects. Companies failing to embrace this quality culture face difficult challenges. To achieve this level of performance requires tremendous focus in your organization and throughout its supply base. The fourbroad processes and eight steps discussed here will help an organization create a quality culture of zero defects.