January 2010, Vol. 22, No. 1
for the volunteer leadership

Liner Notes

Accumulate CEHs by Attending ISM Satellite Seminars!

Did you know that ISM's satellite seminars are a great way to pick up some additional Continuing Education Hours (CEHs) for your recertification? Each of these four-hour broadcasts provides four CEHs. And if you miss the live broadcast, affiliates can borrow DVDs from past satellite broadcasts from the Affiliate Loan Library, show them as an affiliate event and award the points!

If you choose to show DVDs from the Affiliate Loan Library, the online request form is available in the Members Only area. From the ISM Home Page at, click on Members Only, choose Affiliate Resources from the Members Only menu, then click on Affiliate Management Tools. The link for the Affiliate Video Loan Library Request Form is the second bullet from the bottom of the list.

For affiliates that downlink the live broadcast, the Achievement Award Form is sent to downlink site coordinators along with the program materials prior to each broadcast. If your affiliate is showing the DVD for a previous program, you can obtain a copy of a generic Achievement Award form on the ISM Web site. From the ISM Home Page at, click on Members Only, Affiliate Resources, Affiliate Management Tools, then click on Continuing Education Hours (CEHs). There is a link near the bottom of that page for the Achievement Award Form.

Information on upcoming satellite seminars is posted on the ISM Web site as it becomes available. To access the Satellite Seminars area of the ISM Web site, from the ISM Home Page select Education–Seminars, Conferences, then select — Seminars, then select Satellite Seminars.

Questions regarding satellite seminars may be directed to, or call Valerie Gryniewicz, 800/888-6276 or +1 480/752-6276, extension 3090, or e-mail

March 2010 Semiannual Dues Billing Time Line

ISM Customer Service will send an e-mail instructing you how to pull a current list of your regular members on record with ISM. The ISM Membership Dues Roster must be updated online by February 15, 2010. The rosters will be processed, and invoices will be e-mailed to the affiliate mail designate, affiliate treasurer and the affiliate executive secretary that ISM has on file.

This is a change in process from prior semiannual dues billings. All communications will be by e-mail, and your roster will be available online in a live document. You will have current information to reconcile against, making dues billing updates accurate and timely.

Please carefully update the ISM Membership Dues Roster so the resulting invoice is accurate. Once the invoice is generated, the amount cannot be adjusted.

We appreciate your cooperation.

January 15 ISM Customer Service e-mails instructions to the affiliate leadership. Review your roster and make appropriate additions and deletions.
February 15 All changes/modifications must be completed online.
March 5 ISM e-mails affiliate leadership the final Semiannual Dues Invoice reflecting the updates you submitted.

Latest Edition of eSide Supply Management Covers Concession Management, Sustainable Production and More

The most recent edition of eSide Supply Management, ISM's bimonthly e-publication exclusively for members, is now available online. As in every edition of eSide since it was launched in 2008, the January/February 2010 edition contains negotiation tips, career advice, research results, international business etiquette tips, social responsibility and sustainability updates, and more.

Here is a breakdown of the topics covered in the latest edition:

  • The evolution of e-procurement
  • Achieving win-win through concession management
  • An in-depth look at the Supplier Relationship Maturity Model
  • Quantifying the real value of sustainable production
  • A.T. Kearney's Global Champions 2009
  • Business etiquette for your next trip to Australia

To access these articles, read past editions or sign up to receive eSide by e-mail, visit

ISM's next satellite seminar is scheduled for February 11, 2010 on the topic, "Talent and Career Management for Supply Professionals." Nancy Q. Smith of Exemplary Performance will lead the panel in a discussion of talent management, career management, succession planning and other human resources challenges in today's supply management arena. The program airs 10 a.m. Eastern time.

To register your affiliate site for this program, go to the Satellite Seminars area of the ISM Web site. From the ISM Home Page, select Education — Seminars, Conferences, then select — Seminars, then select Satellite Seminars. The Satellite Seminar Downlink Site Registration Form is the second bullet on this page.

Last Call for 2010 Shipman Award Nominations

The Institute for Supply Management™ annually honors an outstanding individual in the profession with the J. Shipman Gold Medal Award.

Johnson Shipman was a pioneer member of the New York affiliate of the National Association of Purchasing Agents, well-known for giving liberally of his time and counsel. The award was established in 1931 to commemorate the contributions of Shipman, a man known for his vision, intellect and influence on important issues. The award is presented to those individuals whose modest, unselfish, sincere and persistent efforts have aided the advancement of the supply management field. Those chosen for the award have also assisted and guided members of the supply management profession in their endeavors.

If you wish to nominate someone who has performed distinguished service for the cause and advancement of supply management as an innovator, community leader, mentor and teacher, please contact Janis Kellerman at ISM to get a nomination form and instructions at 800/888-6276, extension 3023 (or, for callers outside the United States, +1 480/752-6276, extension 3023), or by e-mail at Nomination deadline is January 31, 2010. Membership in ISM is not required to nominate or to be nominated.

For more information on previous Shipman medalists, visit the ISM Web site at Select About ISM, then J. Shipman Gold Medal Award.

Don't Miss the ISM and NBTA Summit on Travel, Meetings and Supply Management

Explore How to Maximize Your 2010 Travel and Meetings Spend at This High-Level, Two-Day Summit

Highlighted Sessions:

  • The View From the Top
  • The Sacred Cows Go Home
  • Economic Outlook
  • The Future of Work
  • The Art of the Deal
  • The Metrics of Value
  • The Right Model

For more information and to register online, go to

Join the Conversation

Whether you're challenged to increase services without an increase in your budget or your budget was cut — you need to maximize your 2010 travel and meeting spend. Gain expert insights from both procurement and travel management professionals.

The summit is a dialogue between high-level travel and procurement professionals. It's a unique forum for travel and meetings managers and those in procurement with supervisory oversight of travel and meetings to collaborate and share insights.

Don't Train — Make an Investment and Expect a Return

Date: Wednesday, January 13, 2010
Time: 11:00 a.m. EST / 8:00 a.m. PST

Don't miss this free, one-hour streaming only Web event hosted by the ISM-ADR School for Supply Management.

Get ISM-ADR School for Supply Management's new free white paper, "Best Practices in Supply Management Professional Development: Don't Train — Make an Investment and Expect a Return," when you register for this event. The white paper focuses on the differences between ad hoc training and professional development, highlighting the investment rewards for professional development programs for key employees.

Supply management teams need to apply the same strategic approaches and discipline to their professional development as they do to the purchasing categories they manage. Unfortunately, many companies approach professional development as an ad hoc string of training courses. Employees may learn new skills, but without support, it is difficult to put these new skills to use.

A better approach is targeting employee needs and providing a professional development program where learning experiences are put to use by providing long-term mentoring, coaching and monitoring progress.

Join Bill Michels and other members of the ISM-ADR School for Supply Management to discover why training may be considered an expense, but professional development is an investment with high returns and measurable results. You will learn:

  • How "training" and "professional development" differ
  • Elements of a professional development program
  • The importance of a personal development plan (PDP)
  • How to embed new skills into the workplace
  • About measuring your return on investment (ROI)

Attendance of the live session of this Web Seminar qualifies for one CEH credit at ISM.

Hospitality Suites — 95th Annual International Supply Management Conference and Educational Exhibit

It's time to reserve hospitality suites for the International Conference, April 25-28, 2010 in San Diego.

For hospitality suite and catering information at the Hilton San Diego Bayfront, please contact Lara Schwartz at

Call early for the suite of your choice!

ISM Hospitality Suite Policy

Hospitality suites are to have a business emphasis as opposed to social in order to stay within the educational purpose of the International Supply Management Conference of the Institute for Supply Management™. Hours of operation should not conflict with other Conference activities. ISM has no desire to discourage informal get-togethers during periods of time when there are no scheduled Conference events. While it may be difficult to discern the exact difference between business and socially oriented suites, or informal get-togethers, it is intended that such activities not leave the Institute open to criticism. Ethical considerations are and remain of prime concern to the Institute for Supply Management™.

Bright Idea

NAPM—Lake Superior Develops Networking and Recognition Initiatives From Survey Results

In the fall of 2009, NAPM—Lake Superior, Inc. used Survey Monkey to send the annual survey to its membership. The affiliate reported that the program was easy to use and, best of all, free.

To their amazement, approximately 30 percent of its members replied! And, based on the feedback, NAPM—Lake Superior is now incorporating more networking activities into its general membership meetings. Almost everyone stated that the main reason for being an affiliate member is networking activities. Although, the affiliate knew networking was an important membership benefit, the survey helped illustrate just how big of a benefit it really is!

As a result of the survey, the affiliate developed two new initiatives.

For its first initiative, NAPM—Lake Superior established a new volunteer position responsible for coordinating an ice-breaker activity before each meeting. The ice-breakers take about 20 minutes from start to finish and have been well-received by meeting attendees.

For its second initiative, the affiliate added a "Member Spotlight" to its monthly newsletter. Many times it's only the new member or retiring member who gets recognized. Now, articles will introduce one of the affiliate's existing members to the rest of the membership on a monthy basis. NAPM—Lake Superior has already started this initiative by focusing on members who regularly attend the general membership meetings.

By making these simple changes, NAPM—Lake Superior has encouraged more networking among its members, thanks to the feedback from members who responded to the annual membership survey.

Did You Discover A New Way To Survey Members, Recruit New Members, Save Money Or Accomplish Something Innovative?

If so, we would like to hear from you! We're looking for bright ideas to publish in NewsLine. Just have someone from your affiliate, Group or Forum e-mail an article to Linda Thomas at or call Linda for a brief interview at +1 480/752-6276 or 800/888-6276, extension 3041. She will be happy to gather the information and write the article, too!

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