Sustainability & Social Responsibility
May/June 2009, eSide Supply Management Vol. 2, No. 3
Building an Actionable Framework
If you were a purchaser of horses in 1900, you would have been given a rejection list: big, coarse heads; sunken eyes; light color; bad girth; flat sides; thick or short necks — the list goes on. Naturally, a "good eye" for horses — intuition — was the primary job description. At that time, horse selection was more art than science.
When confronted with sustainability decisions, as supply management professionals, you might feel like you have been transported back to 1900. Few robust metrics, quantitative factors or practices exist in the area of sustainability purchasing. Moreover, most of green purchasing is still based on inexact science and half-complete measurements.
These days, you are on the front lines of sustainability purchasing. You possess decision-making capabilities that have impact beyond your organizations.
Even so, green purchasing is still in its nascent stages. A significant need exists for standardized, solid practices, metrics and frameworks to help you establish a business case for green products and methods to cost-efficiently implement those practices.
Supply management professionals must balance multiple demands from multiple internal and external groups. You manage a host of tradeoffs — cost, quality and schedules — with eco-efficiency, among other factors.
When considering what or from whom to buy, you must ask yourselves certain questions. A few examples:
Without a clear direction and strategy, it is easy to make bad decisions that dramatically increase spending but reduce quality.
The place to start is by recognizing the different drivers that influence sustainability purchasing within your organization. Knowing what is important to the senior leadership’s business strategy goes a long way in helping to identify necessary tradeoffs.
For the most part, sustainability purchasing drivers fall into four main categories: risk reduction, cost efficiency, performance improvement and innovation/new product development (NPD). Each driver influences purchasing across products (or services) and processes.
Product purchases are all those purchases that go into cost of goods. Process purchases are all purchases that enable better operations within the organization. (At Starbucks, for instance, free-trade coffee is a product purchase. Energy-efficient espresso machines, on the other hand, are process purchases.)
Combined, these four drivers and types of purchasing (product-versus-process) engender multiple kinds of purchasing needs. Here is an example:
Above, each gray cell represents a product purchase or process purchase driven by the four categories listed across the top. Mapping them in this way gives you a better idea of the demands you face from various groups.
The complexity of your own matrix will depend on the business, but one thing is for certain: As supply management professionals, you must be able to manage priorities and act on those purchasing decisions that provide long-term value to the organization.
Even when immediate purchasing needs are identified, the battle is only half won. With regard to measurement, big questions remain:
Today, most supply management professionals try to manage these individual tradeoffs depending on the kinds of products they want to purchase, those products’ environmental tradeoffs and which groups within the organization need those products.
With regard to true cost, tradeoff analyses can be misleading. A holistic computation methodology such as total cost of ownership (TCO) — which includes environmental consequences — is more applicable and provides better results than simple tradeoff analyses. To illustrate, TCO would be computed as follows:
In this example, operating costs are all costs associated with operating (maintenance, repair, depreciation and so on) over a multiyear period. Environmental costs are associated with the use of land, water, energy and other resources. Social consequences are all costs associated with health and safety of workers and the need for maintaining social programs associated with a particular product — fair-trade coffee, for example.
Viewed through this lens, products now have a one-number purchase price that lets you compare and contrast them with other products. The value of these one-number "sticker tags" cannot be overemphasized: Organizations that undergo this exercise stay ahead of the learning curve and have a better grasp of environmental costs and social consequences.
Calculating and instituting TCO lets you evaluate products on a common-denominator basis. However, for long-term purchasing that adds value to the organization, a supplier assessment also should be conducted. As an example, products from the best organic supplier would not be very useful if the supplier found itself in financial difficulty or could not provide the volume your organization needs.
To this end, consider a long-term strategy of looking at a supplier’s "collaboration quotient" — its ability to collaborate and innovate, as well as its current product cost, expressed as TCO:
As shown above, suppliers that score high on collaboration quotient and low on TCO are the ideal partners.
Other factors dictate any such initiative’s effectiveness, as well. For instance, most purchasing departments are unsure of metrics and incentive structures for buyers, and many purchasing departments still struggle to find the right balance between centralized operations and localized purchasing practices. Overcoming suppliers’ lack of awareness is another issue. The list of operational elements that need to be aligned is a long one.
Even the most cynical critics realize the potential business impact of climate change and environmental regulations. As a concept, the financial and social benefits of sustainability are clear. As supply management professionals, you will increasingly be called on to act as gatekeepers and to help mobilize such practices.
Although green purchasing might seem to be a "big, hairy, audacious goal," small steps taken in its direction will produce tremendous impact for all stakeholders.
Kady Srinivasan is a manager with Raleigh, North Carolina-based Clarkston Consulting. Caitlin Cronin and Deniz Olcay contributed to this article. To contact the author, please send an e-mail to email@example.com.
For more articles and resources on green purchasing, visit the ISM articles database.
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