Vol. 3, No. 4
July/August 2010

Features

• Customer Relationship Management
  
  Strategies for getting your foot in the door — and, ultimately, becoming a valued business partner.
  Adam Hoy
  
  
• The Negotiator's Bookshelf
  
  These 4 must-read resources are based on research, not anecdotal evidence.
  Jim Mullen
  
  
• Debating Parts Standardization
  
  A supply management professor revisits — and examines the ramifications of — Toyota's 2010 accelerator pedal-based vehicle recall.
  Patrick Penfield
  
  

Career ROI

• Universal, Transferable Skills
  
  Here's what to take with you from your first supply management position to the next. (And the next. And the one after that ...)
  Kelly S. Longgrear, C.P.M., CTPE
  
  

Sustainability & Social Responsibility

• Part 2: Becoming a Sustainability Champion — From the Middle Up
  
  Sustainability guru Bob Willard offers real-life stories of mid-level change leaders, plus the advantages a supply management background lends to the role.
  RaeAnn Slaybaugh
  
  

CPSM^® Update

• 3 Questions, 3 Answers
  
  
  
  
  

Research & Surveys

• Championing Environmental Supply Management Initiatives
  
  A May 2010 CAPS Research report examines the importance of influence tactics, company climate and individual values for gaining buy-in.
  RaeAnn Slaybaugh
  
  
• The New Employment Deal
  
  The 2010 Global Workforce Study reveals a recession-weary workforce and, consequently, a new employment dynamic between employers and workers.
  RaeAnn Slaybaugh
  
  

Around the World

• Doing Business in Chile
  
  
  RaeAnn Slaybaugh
  
  

Check Out This Issue's Advertisers

• I Am A CPSM^®
  
  
• ISM-ADR School of Management