Table of Contents
Vol. 3, No. 4
Customer Relationship Management
Strategies for getting your foot in the door — and, ultimately, becoming a valued business partner.
The Negotiator's Bookshelf
These 4 must-read resources are based on research, not anecdotal evidence.
Debating Parts Standardization
A supply management professor revisits — and examines the ramifications of — Toyota's 2010 accelerator pedal-based vehicle recall.
Universal, Transferable Skills
Here's what to take with you from your first supply management position to the next. (And the next. And the one after that ...)
Kelly S. Longgrear, C.P.M., CTPE
Sustainability & Social Responsibility
Part 2: Becoming a Sustainability Champion — From the Middle Up
Sustainability guru Bob Willard offers real-life stories of mid-level change leaders, plus the advantages a supply management background lends to the role.
Research & Surveys
Championing Environmental Supply Management Initiatives
A May 2010 CAPS Research report examines the importance of influence tactics, company climate and individual values for gaining buy-in.
The New Employment Deal
The 2010 Global Workforce Study reveals a recession-weary workforce and, consequently, a new employment dynamic between employers and workers.
Around the World
Doing Business in Chile