ISM - Publications - eSide Supply Management

Vol. 2, No. 1
January/February 2009

Persuasion: Mastering the Two Languages

To broaden your understanding of how people take in information and make decisions during a negotiation, you must acknowledge that there are two equally important paths to persuasion: analytical and emotional. Mastering each requires you to speak a different language.
Jim Mullen
Corrective Action vs. Containment

Statistical process control (SPC) charts track critical process control metrics, and the data they identify can be incorporated into departmental goals. But if you hit a speed bump, you'll likely be able to trace it back to an out-of-control data point on your SPC chart. When this happens, a root cause analysis is in order. Here's how to proceed.
Keith Wagoner
How Customer Education Can Help Maximize Competitive Acquisitions

A brief overview of pricing arrangements and associated risk, plus examples of how supply management professionals and their requesters can use competitive best value contracting to maximize contractor performance, delivery and price.
Amber L. Romero, C.P.M.

Getting Your Ideas Heard

Ironically, with all of the modes of communication available to us today, we might be doing a poorer job of communicating than ever. Here are 8 steps you can take to improve your communication.
Nancy McGuire

Social Responsibility: It's in Your Hands

The Institute for Supply Management™ has released an updated version of its ISM Principles of Sustainability and Social Responsibility. It expands on the original Principles by adding sustainability to the mix, plus revised language to better reflect the responsibilities facing supply management going forward.
Lisa Cooling
7 Strategies to Protect Corporate Responsibility During an Economic Downturn

With the most widespread economic crisis since the Great Depression upon us, prudent supply management executives are keeping expenditures in line with revenues as they manage their bottom lines. Corporate social responsibility (CSR) programs won't be spared the budget axe.
Doug Cahn and Patrick Neyts

Pfizer's Kristin Cairns is the 500th CPSM^®, Worldwide

Pfizer's Kristin Cairns talks about her supply management journey, why she pursued the designation and her best study tips.
RaeAnn Slaybaugh and Dina Giovale

The Road to CPO — and Beyond

Not long ago, A.T. Kearney partners John Blascovich and Mike Hales set out to document the CPO evolution — which skills and traits make some rising supply management professionals stand out over others as possible future CPOs.

They relied on the career and management experiences of two well-respected procurement executives: David Nelson, whose résumé includes TRW, Honda of America, Deere & Company and Delphi, and Maureen Corcoran, CPO of State Street.
RaeAnn Slaybaugh
Web 2.0 and Employee Engagement

Analysts at Aberdeen Group say a shift is underway in many organizations: the development and retention of existing talent versus finding and recruiting new hires. A recent report explains how blogs, social networking sites, wikis, online communities and forums help engage and develop the employees you have.
RaeAnn Slaybaugh

ISM
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CCMI
National summit on telecom expense management — June 7-9 in Washington, DC.