From Failure – Lessons Taught By A Cracked Bell

Author(s):

Kevin Williams, C.P.M.
Kevin Williams, C.P.M., Manager – Technology Business Development, American Express Corporate Services (www.americanexpress.com), P.O. Box 364, Hebron, CT 06248, 877/296-5784, kevin.j.williams@aexp.com

89th Annual International Conference Proceedings - 2004 - Philadelphia, PA

Abstract

This paper supports a workshop to be held at the 89th Annual ISM International Purchasing Conference to be held in Philadelphia, Pennsylvania from April 25 through 28, 2004. In recent years, there has been a great deal of interest shown by Supply Management professionals in examples of how Six Sigma could be applied to Service sector environments.