Creating Customer Value through Supplier Performance
Author(s):
Richard G. Weissman, C.P.M.
Richard G. Weissman, C.P.M., Assistant Professor, Endicott College, Beverly, Massachusetts, 978-232-2269; rweissma@endicott.edu
89th Annual International Conference Proceedings - 2004 - Philadelphia, PA
Abstract
Many supply chain management processes focus strongly on supply side issues,
underestimating the critical link of supplier performance to customer satisfaction. Organizations
must eliminate functional barriers and develop operating plans that integrate the needs and
requirements of both customers and suppliers in order to ensure the success of both.
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