Strategic Internal Client Partnerships: CPO Perspective on Process and Payback

Author(s):

Nelson, C.P.M., R. David

Smith, MA, Nancy Q.

94th Annual International Conference Proceedings - 2009 - Charlotte, NC

Abstract

While supplier relationship management is considered essential, deliberate internal relationship management is often overlooked. Yet the quality of internal partnerships determines whether supply management operates at the tactical or the strategic level of the business. Participants explore a model to build and sustain strategic internal partnerships through the CPO's eyes.