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Service Level Agreements that Actually Work

Author(s):

Maxim, Jon
Jon Maxim, President, Maxelerate, (847) 691-3299; jmaxim@maxelerate.com
Todesco, John
John Todesco, Contracts Manager, Zurich North America, (847) 605-6726; john.todesco@zurichna.com

92nd Annual International Conference Proceedings - 2007 - Las Vegas, NV
Abstract

This session is for contract managers, sourcing professionals and even other internal clients who need to take a part in service level agreement (SLA) creation. It is based on years of creating SLAs at many different large organizations and seeing what works and does not work.

Service Level Agreements that Actually Work — 34 KB (PDF)