Listening: A Supply Manager's Imperative

Author(s):

James T. Phillips, C.P.M., A.P.P.
James T. Phillips, C.P.M., A.P.P., Procurement Coordinator, Utah Department of Transportation, Salt Lake City, UT 84114-8260, 801/965-3836; jamesphillips@utah.gov

91st Annual International Conference Proceedings - 2006 - Minneapolis, MN
Abstract

For Supply Management professionals, listening could increase substantially -- even double -- their success simply by controlling their tongues and really listening to clients/customers, coworkers, supervisors/leaders and suppliers. In one day Sampson slew 1,000 Philistines with the jawbone of an ass. Every day ten million procurement transactions are killed with the same weapon.

This session is a result of comments made last year in a class taught about Questions and is designed to examine Listening: A Supply Managers Imperative.

Listening: A Supply Manager's Imperative — 57 KB (PDF)