Develop Effective Metrics for Supply Management

Author(s):

Carol Marks
Carol Marks, Director of Purchasing, Industrial Distribution Group, 704/398-5666; carol.l.marks@idg-corp.com
William McNeese
William McNeese, Partner, Business Process Improvement, 281/304-9504; bill@spcforexcel.com

90th Annual International Conference Proceedings - 2005 - San Antonio, TX
Abstract

Metrics are used to know where you are, where you have been and where you are going. This paper examines a process for selecting metrics based on the organization’s vision. The best way to know if a metric is changing is to examine the data over time using time-series charts. A ten-step process to implement metrics is also presented.

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