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Hey Buzz Off! (Or, How to Reduce Your Defensiveness)

Author(s):

Judge James Tamm
Judge James Tamm, Vice President, Business Consultants Network, Inc., 800/462-5874; www.RadicalCollaboration.com

90th Annual International Conference Proceedings - 2005 - San Antonio, TX
Abstract

Any system, process or strategy can get royally screwed up by defensive behavior. Defensiveness in conflict is like blood in the water to a shark. Just a little bit can lead to a feeding frenzy. In 25 years as a judge specializing in employment disputes I almost never had to deal with pure legal issues. Parties were almost always before me because someone got defensive, became rigid in their thinking, and lost their problem solving ability. They not only became ineffective themselves, but they also invited everyone else they were dealing with to get defensive and become a lousy problem solver.

Hey Buzz Off! (Or, How to Reduce Your Defensiveness) — 53 KB (PDF)