Survival Guide - Improved Professional/Personal Relations In A Changing Environment
Author(s):
Beverly H. Patrick
Beverly H. Patrick, Owner, Beverly H. Patrick, Virginia Beach, VA 23451, 800-436-7696
81st Annual International Conference Proceedings - 1996 - Chicago, IL
Challenge. Increased competition, decreased staff, binding budgets,
necessity for enhanced customer service and employee relations (think
harassment), along with keeping abreast of demographics, technology and
globalization are only the tip of the iceberg of the innumerable issues facing
purchasing management employees, management - in fact everyone, as we race
rapidly toward the 21st century. Failure to meet these challenges
successfully will result in financial and legal pitfalls. The outcome of
which may result in loss of business and employment.
Objective. Productive workplace devoted to harmonious customer and
employee relationships which will enhance the bottom line.
Blueprint. A unique user friendly plan presenting real life examples
and outcomes creating a safe and risk free environment. The blueprint
includes:
- risk management - managing the risk of working and living in today's litigious
society
- generational challenges
- gender miscommunications
- harassment free zones
- business travel
- interviewing
Construction. Use of special materials to emphasize morals, values,
respect and treating all people with decency as the foundation of a more
productive environment. Some areas typically overlooked that are critical to
success are:
- online communications, i.e. fax, E-mail,etc.
- telephone usage
- copier
- jokes
- stories
- gossip
Distinguishing Features. Politically correct terms have caused the
rules by which we live to rapidly change - or have they? Help solve this
problem with knowledge of:
background applicability and awareness
testing of knowledge, giving pointers to improve
listening to the intent
identifying and solving gray problem areas
Completed Structure. An immediate common sense applicable approach will
demonstrate how to:
- improve external and internal customer service
- increase productivity
- improve colleague-to-colleague communications
- increase confidence levels
- avoid potential legal and financial pitfalls
Model Structure. An example of how to be successful professionally and
personally in today's changing and often difficult and litigious world.
Selected Bibliography
Books:
Patrick, Beverly H. Uncivil Wars: Men, Women & Office Etiquette In The 90s.
Iowa: Kendall/Hunt 1994
Harvey, Gordon E. & Lee, II, Edward L. Doing Business In The United States.
Virginia: 1992
Magazines:
Patrick, Beverly H., "Relying On Common Courtesy and Manners." NAPMInsights,
June 1994, 6.
Wyden,Peter, "Sexual Harassment." Good Housekeeping, July 1993.
Journals:
Patrick, B. H., "Survival Guide For The Workplace Of The '90s And Beyond."
Virginia Review, October 1995, 39-40.
Patrick, Beverly H., "Men And Women In The Office Of The '90s.", Carolina
Business, October 1995, 13A.
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