E-Sourcing for the Service Industry

Author(s):

Sam Gadodia
Sam Gadodia, Executive Vice President, Global eProcure, Sam.gadodia@globaleprocure.com
Larry C. Giunipero, Ph.D., C.P.M.
Larry C. Giunipero, Ph.D., C.P.M., ISM Professor of Purchasing and Supply Chain Management, Florida State University, lgiunip@cob.fsu.edu

88th Annual International Conference Proceedings - 2003 - Nashville, TN
Abstract

Over the last few years, many corporations have successfully implemented revolutionary eSourcing processes and tools to strengthen their strategic sourcing processes. These eSourcing efforts have aided organizations in realizing tangible and sustainable reductions in their sourcing costs. However, a major focus of these eSourcing initiatives has been primarily aimed at the goods producing sector and for product categories of direct and indirect materials. The service industry, which is a significant portion of the U.S. economy, has not yet reaped the benefits of eSourcing tools. In the tough and competitive economic environment, companies in the service industry are increasingly looking at innovative ways to reduce their operating expenses without compromising quality and service levels. This paper focuses on eSourcing tools and processes for the service industry.

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