Carol L. Marks, C.P.M.
Carol L. Marks, C.P.M., Director of Purchasing and Business Management Systems, Industrial Distribution Group, Southern Division, 704/398-5666; firstname.lastname@example.org
The creation of value in the supply chain requires a focused approach to both internal and external processes. Process Management is one approach to recogni zing value for all members of the supply chain. Process Management is a business model and must be developed throughout the organization. Other management tools such as ISO 9000, Six Sigma or Lean Manufacturing can be used in conjunction with Process Management by incorporating the correct tool into the proper step of the model, therefore eliminating the management “tool of the year” scenario. The model is designed to be used at the organizational level, but value can be gained by the application of the model at the process or department level. From a supply chain perspective, Process Management insures the inclusion of both the customer and supplier in the value equation.