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Supplier Management for Complex Outsourced Services: A Strategic Framework

Author(s):

O'D Malone, Chris
Chris O'D Malone, Director Shared Services, Expense Management Solutions, Inc., 508/460-7014; malone@expensemanagement.com

93rd Annual International Conference Proceedings - 2008 - St. Louis, MO
Abstract

This paper will explore how the careful design and implementation of a supplier management strategy minimizes the risk of "leakage," and maximizes the value of your supplier relationships. We will then outline a framework for development of a strategic supplier management program, which is specifically tailored for supplier relationship managers and supply management professionals responsible for complex outsourced service agreements such as mail, food, travel, print, facilities management, HR, F&A, and employee benefits.

Supplier Management for Complex Outsourced Services: A Strategic Framework — 56 KB (PDF)