Purchasing Success for the Service Sector: Using Lean & Six Sigma

Author(s):

Khurana, MBA, C.P.M., Gurpreet Singh
Gurpreet Singh Khurana, MBA, C.P.M., Lean Six Sigma Green Belt, Process Improvement Director, AmeriHealth Mercy Family of Companies, gurpreet.khurana@amerihealthmercy.com

93rd Annual International Conference Proceedings - 2008 - St. Louis, MO

Abstract

This workshop will: 1) address how Lean and Six Sigma methodologies can be used in tandem with one another to promote purchasing efficiency in the service industry; 2) explore the obstacles typically encountered in executing such change; 3) discuss the various phases involved in implementing these systems; 4) feature firsthand accounts of the successful outcomes ultimately achieved; and 5) suggest ways to achieve continuous improvement beyond the first round of success.