Ronald L. Straight
Ronald L. Straight, Professor, Howard University, (202/806-1531); email@example.com
Performance-based contracting (PBC), sometimes referred to as performance based
service contracting (PBSC) or performance-based service acquisition (PBSA), is a good method and often fits especially well when buying services.
The primary essential elements for using PBC are: (1) Describing the requirements in terms of results rather than methods of performance, (2) Using measurable performance standards (e.g., terms of quality, timeliness, etc.) and quality assurance surveillance plans, (3) Including performance incentives where appropriate (positive and negative).