Customer-Supplier Relationship Improvement: Cost of Poor Quality Measures

Author(s):

Janet R. Raddatz
Janet R. Raddatz, Vice President – Quality Systems, Sargento Foods Inc., 920/892-3476 - janet.raddatz@ Sargento.com
Donna Klemme
Donna Klemme, Senior Quality Manager – Raw Materials, Sargento Foods Inc., 920/876-3830 - donna.klemme@sargento.com

91st Annual International Conference Proceedings - 2006 - Minneapolis, MN
Abstract

The traditional price-based relationship among customers and suppliers is changing. Long-term relationships are being built based on total cost, trust, innovation, quality, and flexibility. To build and improve relationships, tools are needed, many different tools! As a supplier measurement tool, a Cost of Poor Quality approach provides direct insight into the areas that have the greatest opportunity to drive non-value-added costs down.

Customer-Supplier Relationship Improvement: Cost of Poor Quality Measures — 114 KB (PDF)