Carol Marks, Director of Purchasing, Industrial Distribution Group, 704/398-5666; firstname.lastname@example.org
William McNeese, Partner, Business Process Improvement, 281/304-9504; email@example.com
Metrics are used to know where you are, where you have been and where you are going. This paper examines a process for selecting metrics based on the organization’s vision. The best way to know if a metric is changing is to examine the data over time using time-series charts. A ten-step process to implement metrics is also presented.