Questions: A Universal Tool for Supply Managers

Author(s):

James T. Phillips, C.P.M., A.P.P.
James T. Phillips, C.P.M., A.P.P., Procurement Coordinator, Utah Department of Transportation, 801/965-3836; jamesphillips@utah.gov

90th Annual International Conference Proceedings - 2005 - San Antonio, TX
Abstract

Questions are a universal tool that can be applied to every situation in which Supply Managers work. Questions provide the paramount method for gathering information. This session is designed to discuss and define the art and skill of asking questions at work, with clients/customers, co-workers/supervisors, leaders and suppliers. It includes a 12-step method for composing and using effective questions, discusses four basic question types that can be used to gather information easily and answers why Lieutenant Columbo was so successful.

Questions: A Universal Tool for Supply Managers — 52 KB (PDF)