International freight forwarders (IFFs), an intermediary historically associated with export shipments, are increasingly recognized as offering opportunities for purchasing managers. As a result, purchasing managers need to become familiar with the roles, activities, and responsibilities of forwarders. This article presents the results of a study designed to provide empirical information on IFFs. Major areas of discussion include the functions provided by IFFs, the influence of intermodalism and outsourcing on forwarding operations, and issues associated with the provision of one-stop service.
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