International Journal of Purchasing and Materials Management

Total Quality Management and Supplier Partnerships: A Case Study Members Only Content

Many North American firms have established partnering arrangements with their suppliers for the purpose of improving the quality of their product or service offerings. Prior partnership research has emphasized implementation and results in the auto sector and has relied on either questionnaire survey data or anecdotal evidence to draw conclusions. Such a research methodology has produced some concern regarding supplier partnering applicability in other industry sectors—and also a perception that benefits achieved from such approaches may not mirror reality.

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