"Service Supply Chains: A Customer Perspective" By Roger Maull, Ph.D., and Joana Geraldi, Dr., and Robert Johnston, Ph.D.,, Fall 2012, Vol. 48, No. 4, p.
Journal of Supply Chain Management Copyright © November 2012, by the Institute for Supply Management, Inc.
Roger Maull, Ph.D.,
is a professor of management systems and Head of the Department of Management at the University of Exeter Business School in Exeter, England (UNITED KINGDOM)
Joana Geraldi, Dr.,
is a lecturer for project management at the Bartlett School of Construction and Project Management in the University College London in London, England (UNITED KINGDOM);
Robert Johnston, Ph.D.,
is a professor of operations management at the Warwick Business School at the University of Warwick in Warwick, England (UNITED KINGDOM).