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Journal of Supply Chain Management

"An Attribution Approach to Consumer Evaluations in Logistics Customer Service Failure Situations" By Bengü Sevil Oflaç, Ph.D., and Ursula Y. Sullivan, Ph.D., and Tunçdan Baltacıoğlu, Ph.D.,, Fall 2012, Vol. 48, No. 4, p.

An Attribution Approach to Consumer Evaluations in Logistics Customer Service Failure Situations

Journal of Supply Chain Management Copyright © November 2012, by the Institute for Supply Management, Inc.

Author(s):

Bengü Sevil Oflaç, Ph.D.,
is an assistant professor in the Department of Logistics Management at Izmir University of Economics in Izmir, Turkey

Ursula Y. Sullivan, Ph.D.,
is an assistant professor in the Department of Marketing at Northern Illinois University in DeKalb, Illinois;

Tunçdan Baltacıoğlu, Ph.D.,
is a professor of marketing and Rector at the Izmir University of Economics in Izmir, Turkey.

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