This study examines the communication links between a manufacturer and a supplier in the just-in-time (JIT) partnering relationship. These links, a very basic management issue, include written exchanges, computer to computer hookups, telephone exchanges, and one-on-one and group meetings. The informational content of these exchanges typically includes cost, quality, and production schedule data. The perceptions of openness, reliability, timeliness, and ease of access were used as the qualitative description of a communication. These variables were measured and related to JIT performance and effectiveness.
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