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Article Index - Results

1997 Purchasing Today Article Index
Term selected: Customer Service

A valuable reference tool, the Article Index is a comprehensive list of articles that have appeared in Inside Supply Management® (formerly Purchasing Today® and NAPM Insights®) magazine. Articles are organized by subject for easy locating and study.

  • Internal Customers: A Maintenance Checkup Members Only Content
    Ron Miller, October, Vol. 8, No. 10, p. 6. (Exam Alert: )

    Developing effective relationships with internal customers provides a sturdy platform for customer satisfaction.

  • The Internal Customer Wish List Members Only Content
    Jodi Dunlap and Betsy Stookey, October, Vol. 8, No. 10, p. 32.

    How can purchasing improve its relationships with other departments? Purchasing's internal customers speak out.

  • What We Do to Relate to the Final Customer Members Only Content
    Paul Gill and Jim Ross, October, Vol. 8, No. 10, p. 36.

    How do purchasers relate to their end customers and use that information to meet their organization'' goals? Supply base communication and customer surveys are two methods you can use to connect.