Over the last several years, supply management has emerged as the lifeline in many companies. With one of its primary functions to oversee the delivery of companies' products, the issue of brand reputation rests squarely on supply management's shoulders. Thus, preventing any incidents that may cause supply chain disruptions is critical. Consider the magnitude of this task for a multinational company with a customer base of more than 170 countries. For Theo Fletcher, vice president of import compliance and supply chain security for IBM in New York, that very task is part of his daily responsibility.
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