--- To enhance the value and performance of procurement and SCM practitioners and their organizations worldwide ---

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Sue Smith recently took over the job of program manager for Anyco's 2-year-old purchasing card program. While the number of cardholders and card transactions had grown since its inception, Smith thought the program wasn't as robust as it could be. She began a project to determine exactly how well the program was performing and, if her suspicions were correct, where the weak spots were.

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