Wednesday, January 21, 2009


Global Quality Exchange, Inc. (GQEX)

University of San Francisco


In This Issue ...
  • This Month in the Inside Supply Management® Magazine — Read more.
  • ISM and ADR North America Integrate Training and Assessment Program — Read more.
  • ISM-NBTA Summit on Travel & Meetings Scheduled for Next Week in Charlotte, North Carolina — Read more.
  • ISM's "Commercial Challenge" Submissions Begin in February — Read more.
  • "Maximizing Value from Shared Services: An e-Procurement Success Story" Webinar Scheduled for Jan. 30 — Read more.
  • ISM's Inaugural Women Executive Supply Management Summit (WESMS) Is Just a Few Weeks Away — Read more.
  • Calendar of Events for February — Read more.
  • Term of the Day — Read more.
  • Contact Us — Read more.

This Month in the Inside Supply Management® Magazine

Have you checked out the latest issue of Inside Supply Management Magazine? The January 2009 issue is full of useful information, including the following articles:

  • On the Front Line of Social Responsibility and Sustainability
    Supply management's expanding role as champion of social responsibility and green initiatives within the organization leads to an updated Principles of Sustainability and Social Responsibility document from ISM.

  • Seaports: Weathering the Storm
    With myriad issues affecting U.S. seaports, a string of new port expansions throughout both coasts of North and Central America are having major impacts in the States and abroad.

  • Leading Through Change
    When a supply management organization goes through a transformation, a leader must step forward to build trust and coach the staff through the change process.

  • TARP Has Not Been Enough
    Despite the U.S. Treasury Department's efforts, the bailout package has done little to restart the credit markets, propelling further global economic woes.

To access the complete January issue of Inside Supply Management® Magazine, click here.

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ISM and ADR North America Integrate Training and Assessment Program

ISM and ADR North America have combined efforts to create one major force behind training and assessment in procurement and provide organizations with tools to lead them to increased profitability, enhanced staff competence and sustainable cost improvements.

The integration of ISM and ADR assessment and training programs will offer clients a long list of expanded opportunities including:

  • A wide range of services, including customized in-company training, and online and blended learning programs
  • Assessment and diagnostic tools for supply management skills
  • Global reach with multi-lingual instructors
  • Professional development on every level from buyers to executives

ADR North America, led by CEO Bill Michels, C.P.M., is a consulting firm that focuses on procurement and has a track record of success when it comes to delivering significant changes in purchasing processes.

"The ISM/ADR alliance will provide the opportunity for many companies to assess and improve their team competency, build custom development programs tailored to their businesses, generate cost and value improvement, strengthen supply management and achieve extraordinary performance from ordinary people," Michels said.

ISM is an international leader in the field of supply management with more than 40,000 members worldwide. ISM CEO Paul Novak, CPSM, C.P.M, A.P.P, is also enthusiastic about the potential for growth and development as these two organizations merge their outstanding training capabilities.

"The ISM/ADR partnership will help both organizations broaden both their training and assessment offerings and will enhance the ability to train in various parts of the world in indigenous languages," he said. "With this partnership, training can be delivered wherever it is requested without moving trainers around the world."

To find out how your organization can take advantage of the ISM/ADR alliance, contact Rene Yates, CPSM, C.P.M., or Toni Caserta at (800)888-6276, extensions 3080 and 3095.

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ISM-NBTA Summit on Travel & Meetings Scheduled for Next Week in Charlotte, North Carolina

Travel & Meetings: Supply Management's Critical Role
January 27-28, 2009
Westin Charlotte
Charlotte, North Carolina

The ISM-NBTA summit "Travel & Meetings: Supply Management's Critical Role" is an outstanding opportunity for experienced professionals with oversight responsibilities for business travel and meeting spend within supply management operations.

The conference will focus on the challenges associated with the complex task of managing travel and meetings — the largest indirect spend category. Its goal is to facilitate strategic dialogue between professionals who directly oversee the travel and meetings management functions within their companies and those in the procurement organization who have direct supervision over those functional areas.

The ideal conference attendees are:

  • Senior travel management professionals who report to their companies' procurement (supply management) operations;

  • Senior meetings management professionals who report to their companies' procurement (supply management) operations; and

  • Senior purchasing professionals to whom the travel and/or meetings functions report.

Whether you're a supply management professional or a travel or meetings management agent, a lot of knowledge can be gained from the views and suggested solutions of professionals on both sides of the spectrum.

To register online, click here.

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ISM's "Commercial Challenge" Submission Process Begins in February

ISM's Commercial Challenge is your opportunity to write, direct and star in your very own ISM commercial. Focus on any aspect of ISM you wish: the networking, the training, Inside Supply Management® magazine, any of the other numerous benefits or the association as a whole, or promote the entire supply management field — it's completely up to you.

Simply post your 30- to 60-second video online or send it to us. ISM members will then vote for their favorite video. The winner will receive a brand-new iPod Nano and a trip to Charlotte for ISM's Annual Conference in May 2009!

So, get those creative juices flowing! The submission period will begin in February.

For complete details, visit the ISM Web site, click here.

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"Maximizing Value from Shared Services: An e-Procurement Success Story" Webinar Scheduled for Jan. 30

Date: Friday, January 30, 2009
Time: 2 p.m. EST / 11 a.m. PST
Duration: This no-cost, streaming-only Web seminar is 60 minutes long.

The move to a shared services structure can deliver the first level of efficiency for any large organization looking to achieve savings. But centralizing functions such as accounts payable and procurement is only the beginning; a strategy for extending those efficiencies can take many forms, some more successful than others.

Learn how Lafarge, a world leader in building materials, has developed a shared services vision designed to deliver immediate cost reductions and sustained efficiencies. It begins with the elimination of errors from the implementation of electronic POs and Invoices with the organization's supplier base and extends to full purchase-to-pay.

This seminar is tailored for supply management and accounts payable professionals looking for best practices in shared services and tools — such as e-invoicing and e-procurement to pay automation — that can immediately impact the corporate balance sheet.

Attend and learn to:

  • Establish collaboration between purchasing, accounts payable, finance and other parts of the organization
  • Manage the change a shared services approach requires
  • Develop a vision beyond the initial implementation
  • Establish reasonable KPIs
  • Extend basic e-invoicing value to other business processes
  • Develop a standardized approach to supplier selection
  • Determine where you have gaps and might want to consider professional services

Featured Speakers:

  • Andrew Gablehouse
    Manager, eProcurement

  • Heather McKinney
    Director, Business Process Support and Controls

  • Pete Torrenti
    Regional Vice President
    Quadrem North America

To register, or for more information, click here.

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ISM's Inaugural Women Executive Supply Management Summit (WESMS) Is Just a Few Weeks Away

Date: February 5-6, 2009
Location: Marriott San Antonio Rivercenter / 101 Bowie Street / San Antonio, Texas
Sponsors: Pfizer Inc. and Tyco International

Don't miss this opportunity to network and learn from some great supply management professionals. This is a chance to roll up your sleeves and find out what other organizations are doing to get ahead. These sessions will help you glean skills and gather tools to boost your career and your organization. Look for sessions on improving your influence and persuasion skills and how to land those prime global assignments. Be sure to attend the panel discussion and gain some top level perspectives.

Who Should Attend This Program

This program is presented for executives, their direct reports and those interested in building their careers in supply management. Supply management professionals from all industries and organizations will benefit from these sessions. If you have a passion for supply management and want to network and learn from those sharing your interest, you won't want to miss this program.

In principle and in practice, ISM values and seeks a diverse membership, volunteer leadership and staff. There are no barriers to full participation in the Institute on the basis of ethnic background, gender, creed, age, sexual orientation, national origin or disability.

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Calendar of Events for February

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Term of the Day

Today's ISM Term of the Day is: INTERNAL CUSTOMER.

Definition: An individual or organizational unit with whom purchasing has a working relationship and on whose behalf it obtains specified goods or services from external sources. As opposed to the more traditional term "user," the term "internal customer" reflects an attitude of mutual respect, open and frequent exchange of questions, ideas and suggestions, and close cooperation in bringing value to the organization. May also be referred to as an internal business partner to reflect the equality of the supply management process with other core business processes and process owners.

A different Term of the Day is posted on the ISM Home Page ( each day — seven days a week. The Term of the Day is taken from the ISM Glossary of Key Supply Management Terms.

ISM members can access the online Members Only Glossary which includes terms from the private, public, and various industry sectors, and from a wide variety of sources. The Glossary can be browsed alphabetically, or searched by keyword.

To access the online Glossary click here.

If you are not a member but would like membership information click here.

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Contact Us

Questions/Comments? Contact RaeAnn Slaybaugh.

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