Friday, February 3, 2006


Institute for Supply Management

ISM's Annual Conference

Supply Management Image Campaign

In This Issue...
  • January Non-Manufacturing ISM Report On Business®: Business Activity at 56.8%.  Read more.
  • New ISM Web Seminar -- Introduction to Total Cost of Ownership (TCO).  Read more.
  • Certified Professional in Supply Management (CPSM) is the Name for the New Qualification.  Read more.
  • Realizing Savings through a Global Contract Management Strategy.  Read more.
  • JPMorgan Global PMI: Global Report on Manufacturing.  Read more.
  • Conference Early Bird Deadline is Right Around the Corner!  Read more.
  • One on One: An Interview with Susan Feiner.  Read more.
  • Black Executive Supply Management Summit.  Read more.
  • Term of the Day.  Read more.
  • Putting Knowledge Into Action.  Read more.
  • The Inaugural Global Supply Management Conference.  Read more.
  • Contact Us.  Read more.

January Non-Manufacturing ISM Report On Business®: Business Activity at 56.8%

Business activity in the non-manufacturing sector increased in January 2006, say the nation's purchasing and supply executives in the latest Non-Manufacturing ISM Report On Business®.

The report was issued today by Ralph G. Kauffman, Ph.D., C.P.M., chair of the Institute for Supply Management™ Non-Manufacturing Business Survey Committee and coordinator of the Supply Chain Management Program, University of Houston-Downtown. "Non-manufacturing business activity increased for the 34th consecutive month in January," Kauffman said. He added, "Business Activity and New Orders increased at slower rates in January than in December. Imports, Employment and New Export Orders also increased at slower rates while Prices increased at the same rate as in December. Eight of 16 non-manufacturing industry sectors report increased activity in January compared to 11 that reported increased activity in December. While in almost all indexes growth declined in January, they are still above the value of "50" indicating that growth continues, but at slower rates of growth. Members' comments in January continue to be generally positive concerning current business conditions. Several members mention concerns about the continued high level of energy prices and rising interest rates. The Prices Index held steady this month, but remains in a historically high range for the ISM Non-Manufacturing Business Survey. The overall indication in January is continued economic growth in the non-manufacturing sector, but at slower rates of increase."

To read the entire report click here.

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New ISM Web Seminar -- Introduction to Total Cost of Ownership (TCO)

As an introduction to TCO analysis, this one-hour session addresses the true cost of doing business with your suppliers. Discover how outsourcing and various business processes affect your bottomline. We'll explore several key reasons that make TCO a success and how you can define challenge areas, build the right team, and ultimately understand the inherent risks in your final analysis. Register today and find out how to incorporate TCO within your organization.

Date: February 16, 2006
Time: 10:00 a.m. Pacific / 1:00 p.m. Eastern
Presenter: Lisa Ellram, Ph.D., C.P.M., A.P.P.
Price: $99 per individual or $179 for two or more attendees per connection.

To register click here.

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Certified Professional in Supply Management (CPSM) is the Name for the New Qualification

Institute for Supply Management™ (ISM) announces the Certified Professional in Supply Management (CPSM) as the title for the profession's new qualification. The Certified Professional in Supply Management is slated to be the qualification that supply management professionals strive to obtain. The CPSM will be relevant internationally and reflect the expanded education, skills and experience needed to be a successful supply management professional. The CPSM will debut in 2008.

For more information click here.

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Realizing Savings through a Global Contract Management Strategy

A complimentary Web Seminar presented by ISM and diCarta
February 22, 2006
11:00 a.m. Pacific / 2:00 p.m. Eastern

Most procurement professionals recognize the potential savings that come from standardizing purchasing and contract management processes across business units worldwide, but few have practical experience in actually developing and executing strategies to make those savings a reality. This program qualifies for one CEH at ISM.

For information on how you can align your procurement around a cohesive contract management strategy click here.

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JPMorgan Global PMI: Global Report on Manufacturing

Global Manufacturing Economy Started 2006 on a Positive Footing, with Growth of Output, New Orders and Employment all Maintained.

The JPMorgan Global Manufacturing PMI maintained its broad sideways trend in January, posting 54.4, to suggest that growth of the world manufacturing economy steadied at a solid pace. The latest improvement in operating performance reflected gains in output, robust demand conditions and a further expansion of staffing levels.

At its January level of 56.4, the Global Manufacturing Output Index is consistent with annual growth of global IP of around 5-6% saar. The performance of Japan was especially positive, with output growth reaching a twenty-six month high, supported by a strong recovery of domestic market conditions. The US saw a further easing in its rate of expansion, to five month low and a pace broadly in line with the global average.

To access the complete JPMorgan release click here.

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Conference Early Bird Deadline is Right Around the Corner!

ISM's 91st Annual International Supply Management Conference and Educational Exhibit takes place May 7-10, 2006, at the Minneapolis Convention Center in Minneapolis, MN. Registrations postmarked by February 24, 2006, receive $170 off the complete Conference registration fee.

This year's Conference workshop tracks include:

  • Track 1: Supply Management: A Strategic Perspective
  • Track 2: Managing Supplier Relationships
  • Track 3: Effective Supply Manager Tools
  • Track 4: Professional Growth: The Key to Your Future
  • Track 5: Leading Practices and Proven Results

For more information on this year's ISM Annual Conference click here.

Register by 2/24/2006 to receive the best discount!

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One on One: An Interview with Susan Feiner

In the fall of 2005 The Journal of Supply Chain Management interviewed Susan Feiner. Below is an excerpt from that interview:

Susan Feiner is vice president of relationship management within global procurement for American Express Company. In this role, Susan leads the relationship management as well as the training and change management functions for the department. Susan is responsible for creating the strategy and developing the framework for building partner-based relationships with business unit stakeholders to drive customer satisfaction. The platform that her team has built ensures alignment with the business units' strategic goals so that the global procurement team can formulate procurement, e-enablement and change management solutions in support of their requirements.

The Journal of Supply Chain Management: How did relationship management become a department within procurement at American Express?

Susan Feiner: Toward the end of 2003, we decided that to sustain the sourcing success we've had in this organization we needed to make sure that we engaged our internal customers to work with us more effectively, and that they understood that we were easy to work with and understood our value. Hence, the relationship management department was formed.

The Journal: What are the key work areas your department handles?

Feiner: The first is our customer satisfaction (C-SAT) program. The second is account management responsibilities. We have portfolio alignment within our group where we have a relationship leader aligned with each business. The account management team, along with the change management team, helps our internal business partners understand our tools, strategies and processes. The third is value creation, the process that enables us to leverage our buy-side relationships to help the business mitigate risk and drive additional revenue.

To read the entire interview with Susan Feiner click here.

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Black Executive Supply Management Summit

Maximizing Influence Through Collaboration
March 1-3, 2006
Omni Hotel at CNN Center
Atlanta, Georgia

Mark your calendar for this unique program with sessions for senior level professionals as well as directors and managers. Special events are planned for college students pursuing a career in supply management.

Sessions include:

  • Principled Networking in a Diverse World
  • Next Steps for Mentoring
  • Adding Value and Reducing Costs After Price Negotiations
  • Peer Sharing and Coaching
  • How Import Compliance and Supply Chain Security Enhances an On Demand Supply Chain
  • What Makes the Great Great: Strategies for Extraordinary Achievement

We look forward to seeing you in Atlanta!

Maximize your influence through collaboration — Register now!

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Term of the Day

Today's ISM Term of the Day is: PROFITABILITY RATION.

Definition: A measure of the efficiency of a supplier's activities and ability to generate profits.

A different Term of the Day is posted on the ISM Home Page ( each day -- 7 days a week. The Term of the Day is taken from the Glossary of Key Supply Management Terms.

ISM members can access the online Members Only Glossary of Key Supply Management Terms which includes terms from the private, public, and various industry sectors, and from a wide variety of sources. The Glossary can be browsed alphabetically, or searched by keyword.

To access the Glossary click here.

If you are not a member but would like membership information click here.

Help us update this Glossary! If you don't find the term or definition that you are looking for let us know. We will be updating the ISM Glossary in the coming months, and your input will be useful for the new edition. To contact us regarding the Glossary, e-mail:

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Putting Knowledge Into Action

ISM presents the 39th Annual Supply Management Program, March 6-10, 2006, Tempe, Arizona. This program delivers a complete leadership and education package featuring a hands-on computer simulation that closes the gap between theory and execution. This is an opportunity to benchmark, run online auctions and examine cost structures — plus much more. This procurement strategy tool results in an enjoyable, novel and powerful educational experience. The competitive dimension creates a level of passion that results in high retention of the content — benefiting both participants and their companies. The Supply Management Program demands that you roll up your sleeves and be prepared to work on real-world challenges.

For more information or to register now click here.

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The Inaugural Global Supply Management Conference

Making Global Sourcing and Supply Management More Effective in Your Organization
March 8-9, 2006
Tempe, AZ

This conference features a great line-up of speakers and topics from leading-edge technology, research, academia and leading-edge practitioners with real case studies and practical experience.

For more information or to register click here.

Come early and join us for the one-day pre-Conference seminar, Globalization: Its Impact on Supply Management (#4346) and save $$ on your registration fee.

For more information or to register click here.

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Contact Us

Questions/Comments? Contact RaeAnn Slaybaugh.

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