Accommodations — Please make your own hotel reservations. All sessions are at the Scottsdale Conference Resort, 7700 East McCormick Parkway, Scottsdale, AZ 85258. For reservations, call 800/528-0293 or 480/991-9000. Be sure to mention ISM to receive the special room rate of $149/Single. Please make your reservations by July 12, 2003. For more information on the Scottsdale Conference Resort, visit its Web site at www.scottsconf.com.
U.S. Tax Deductions — The U.S. Internal Revenue Service may permit an income tax deduction to U.S. residents for expenses (including registration fees, travel costs, meals, and lodging) incurred in pursuit of continuing professional education. Consult your tax advisor for details.
Cancellation and Refund Policy — Notification of your cancellation must be received in writing. Cancellations received up to the day prior to the program are subject to a $100 cancellation charge. No refunds once the program has begun. Registrants who fail to attend a program are not entitled to a refund.
Air Transportation — ISM's official airline carrier is American Airlines. Call American Airlines directly, weekdays at 800/221-2255. Please refer to file #3883AD. Please confirm your conference registration before making air travel arrangements.
Ground Transportation — You are responsible for your own ground transportation. The Scottsdale Conference Resort provides round-trip ground transportation at your request for $14 plus tax each way from Sky Harbor International Airport. Dial 39 from the hotel courtesy phone in the baggage claim area and a van will pick you up in the designated area. Refer to your confirmation letter for details.
Food for Thought — Your full registration includes the following meals and events: Tuesday dinner; breakfast, lunch, and dinner on both Wednesday and Thursday; breakfast and lunch on Friday. Your confirmation letter will include details for these events.
The ISM Guarantee — Satisfaction with all programs is guaranteed. If you are not satisfied, ISM will provide a complimentary program registration or a refund. Please contact ISM within 30 days of the program in order to receive your complimentary registration or refund. If you register for this program and you are unable to attend, please notify ISM Customer Service before the program start date. ISM reserves the right to substitute instructors. If the program is not held for any reason, ISM's liability is limited to the program fee.